DSW Designer Shoe Warehouse

Reviews

• MT

  Maryam Tavana

  Aug 30, 2026
  1.0
  I had a very disappointing experience at both the La Quinta and Palm Desert DSW stores. I went there to return an item, but the staff and manager were rude and unhelpful. They refused to process my return, and I did not feel that they treated me with respect. I expected better customer service and a more professional experience. I hope DSW will improve the way customers are treated.
• NM

  Niloufar Mahmoudi

  Aug 30, 2026
  1.0
  Very disappointing experience with the staff at the DSW Palm Desert and La Quinta location. My mom purchased a pair of clearance shoes, and after we got them, we realized they appeared to have already been worn. My mom never wore the shoes. We returned to the store only a few days after purchasing them and explained the situation, but the staff were extremely rude, disrespectful, and unhelpful. The way they spoke to us and handled the situation was very unprofessional. They refused to help us and told us to call the customer service number at the bottom of the receipt. I called and spoke with two customer service representatives, who then spoke with their manager. They were very kind, respectful, and helpful and actually listened to the situation. They resolved the issue by providing a gift card. Thank you so much to the phone customer service team for treating us with respect and resolving the problem. I really appreciate their help. Unfortunately, I cannot say the same about the employees at the Palm Desert and La Quinta store. The difference between the customer service and even manager over the phone and the treatment we received in the store was unbelievable. The in-store staff were extremely rude, and I hope management addresses how customers are being treated at this location.
• MM

  MikkoZ

  May 7, 2026
  4.0
  Very nice helpful staff. Prices a bit high but got what I needed.
• EF

  Elsa Fernandez

  Dec 29, 2018
  3.0
  Smaller sizes not available to even try on
• MA

  Marielle Andrus

  Feb 11, 2017
  3.0
  Lots of options but they didn't have what I was looking for

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