ONE STAR — BUYER BEWARE
I paid $292 after calling Allen’s Flowers and being assured I would receive the Garden Daydream arrangement, just larger and fuller. Instead, I received an arrangement with lots of eucalyptus and green filler, a huge hydrangea, and far fewer of the flowers I actually wanted.
When I complained and sent side-by-side photos, here are some of the explanations Allen’s Flowers actually gave me:
Their explanation #1 — Making it bigger changes the look:
“When making changes to an arrangement featured on our website… the overall look, shape, and presentation of the arrangement will naturally change.”
Their explanation #2 — The bigger vase:
“When an arrangement is created in a much taller vase with a larger circumference… [it] naturally results in a different overall shape and appearance.”
Their explanation #3 — The flowers were just distributed differently:
“The primary difference is the way those florals were distributed throughout the arrangement.”
Their explanation #4 — Their website photography:
“All of our arrangements pictured online are photographed from the front, with the florals intentionally positioned so that the camera can capture as many of the flowers as possible in one view.”
Their explanation #5 — Mine was supposedly meant to be viewed differently:
“The arrangement that was delivered… was designed to be enjoyed from all angles rather than presented as a front-facing arrangement.”
I’ll let the photos speak for themselves.
I paid extra because I wanted MORE of the Garden Daydream I selected—not more eucalyptus, filler, a giant hydrangea and explanations about camera angles.
If making an arrangement larger means it will no longer resemble the arrangement you chose, that should certainly be explained before taking a customer’s money—especially when I specifically called and was assured it would be the same arrangement, only larger and fuller.
BUYER BEWARE. There are plenty of other good florists in the area. For nearly $300, my Garden Daydream became a Garden Disappointment. 🌿😂
UPDATE: I originally left a one-star review because I was very disappointed with the flowers I received and felt they were not what I had ordered or expected.
After I contacted Allen’s Flowers and explained my concerns, they did respond and refunded me $100. I really appreciate that they listened to my complaint and made an effort to make things right. While I was disappointed with the original order, I believe a business should also be recognized for how they handle a problem after it happens. Thank you to Allen’s Flowers for responding to my concerns and working toward a resolution.