Nordstrom Irvine Spectrum Center

Reviews

• MM

  Memzca Maaol

  Jul 13, 2026
  1.0
  This was one of the absolute dirtiest stores I’ve ever visited. There were visible stains throughout the store, and I even saw bugs. It’s unacceptable for a business to be in this condition, especially when customers expect a clean and sanitary environment. The bathrooms are very outdated and filthy as well. It does not feel like a nordstrom store inside. Management seriously needs to address the cleanliness and maintenance of this store! What is going on ?!
• AE

  authur elon

  Jun 26, 2026
  1.0
  Very disappointing experience. I asked a simple question about the return policy: whether a perfume could be returned if it was unopened. Instead of giving me a clear answer, the sales matthew told me, “I guess,” and asked me to speak with the manager. What bothered me most was that he then told another employee that I had asked whether I could return the perfume after using half of it. That is simply not true. I never said that. When I corrected him, he continued insisting that I had asked that question. It was frustrating to have words put in my mouth and to be treated as if I had said something I didn’t. Customers deserve to be listened to carefully and treated with respect. Misrepresenting what a customer says is unprofessional and unacceptable. I hope the store provides better training on communication and customer service.
• NN

  Natassia Newton

  Jun 2, 2026
  2.0
  Went in to get some black converse today since the Nordstrom in South Coast Plaza was sold out of the black and white. I asked for a size 9 to which the employee informed me they don’t have in the store but they can order it. I go ahead and place the order with her and once I get home I look over the email confirmation and see it was ordered in the wrong size. I called customer service and they told me they do not have any in the size I want and it’s too late to cancel or change the order so I have to wait until I receive the email stating the pickup is ready to then cancel my order and wait for my refund. It made me think the employee literally just ordered the wrong size on purpose just to get a sale. It’s very annoying to have to go through all of this. She could have just said they’re sold out of my size…
• LD

  Lauren DiGangi

  May 16, 2026
  5.0
  Went to get a bra fitting. Morgan helped me out & was really great! She made me feel comfortable, welcome and was very helpful/informative through the whole experience. I highly recommend!
• AA

  Allen

  May 11, 2026
  1.0
  Really frustrating experience after placing an order online and got cancelled twice. Decided to come in store and try to purchase it. Lo and behold, Rachel, the beauty manager says they won’t be able to use the gift card as it’s from 3rd party, despite the instruction to scan/type on the pos machine. Thought i’d try my luck with customer service on the 2nd floor to see if they could offer an alternative solution, she came running from 1st floor just to stop the customer service to help me out. What a wonderful experience and journey. Thank you Nordstrom! I will bring my business elsewhere.

Frequently Asked Questions About Nordstrom Irvine Spectrum Center