Nordstrom Irvine Spectrum Center

Reviews

• AA

  Allen

  May 11, 2026
  1.0
  Really frustrating experience after placing an order online and got cancelled twice. Decided to come in store and try to purchase it. Lo and behold, Rachel, the beauty manager says they won’t be able to use the gift card as it’s from 3rd party, despite the instruction to scan/type on the pos machine. Thought i’d try my luck with customer service on the 2nd floor to see if they could offer an alternative solution, she came running from 1st floor just to stop the customer service to help me out. What a wonderful experience and journey. Thank you Nordstrom! I will bring my business elsewhere.
• JY

  Jeannie Yoon

  May 9, 2026
  1.0
  5 women employees standing and chatting at order pick up station. I went to go return an item I picked up at THIS IRVINE SPECTRUM Nordstrom, and employee named SONYA gave me a hard time about returning the item at order pick up and making her work....... Ridiculous that they can't help me where I picked this up. Unacceptable service for Nordstrom at their price and customer service they claim to provide....
• MW

  Madhu William

  May 9, 2026
  1.0
  The workers in the sunglasses section were so unprofessional and had no idea how to handle multiple customers at once. They really do not care if the sunglasses actually look good on you, they just want the sale. Nobody knew how to check inventory properly or even call another store to see if something was in stock. Such a waste of time honestly. For a nicer mall, the customer service was actually ridiculous. Save yourself the trouble and just order online for pickup or shipping instead.
• TA

  Terrence Allen

  May 5, 2026
  5.0
  I had a fantastic experience at Nordstrom thanks to Julius. I was feeling quite indecisive toward the end of my visit, but Julius was incredibly patient and instrumental in helping me make my final decision. He is professional, respectful, and truly went above and beyond to ensure I was well taken care of. If you’re looking for someone who provides genuine, attentive service, definitely ask for him!
• MM

  Melika Mahboub

  May 1, 2026
  5.0
  I want to leave a 5-star review because with two kids it’s always hard to shop. But Nazanin helped me so much and made my shopping experience much smoother. She answered all my questions and even talked to my kids and helped calm them down when they were crying. She also gave me samples, which I ended up loving and buying. Nazanin’s positive vibe is amazing and she has the best customer service!

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