Steve Madden

Reviews

• PP

  Pierre

  Sep 19, 2026
  1.0
  Poor customer service experience. I placed an online order yesterday. Then I called the Glendale, CA store location to ensure my item was available, I provide my name and order number, the female sales associate confirmed my item was available, but stated she did not see my order their system, saying it can take up to 6 hours to reflect, I told her I was worried my item maybe taken so I asked her to place my item on hold and she agreed to place my item on hold. 4 hours pass, so I called Customer Call center to let them know I called the Glendale, CA location to share what happened when I called this store earlier, I spoke with a call center Supervisor, who assisted in calling the Glendale,CA location and confirmed with the store my item will be fulfilled and the item is in stock. I called the store and spoke with. Gentleman sales associate who said he could not find my item and cancelled my order. I told the gentleman sales associate I called earlier this morning and the call center supervisor called as well, both times confirmed my item is available and will be fulfilled. After telling the gentleman sales associate this, minutes later he said he found my item in the holding area. I asked him, why did you not check all areas before cancelling my order? He then replied, I don’t know, “you can come into the store and repurchase the item again.” This is a poor experience, the purpose of online ordering is the convenience of paying in advance and picking up my desired order, not having my order cancelled and then forcing to pay in store. The gentleman sales associated acted out of poor negligence and did not search all locations for my items in the store. I should have received a phone call if my item could not have been fulfilled. The gentleman sales associate should have partnered with other coworkers to confirm if anyone spoke to me that morning I called, since the female associate confirmed she placed my item on hold for me that morning. Customer service call center should have a stronger communication between store locations to ensure the best customer service experience to avoid situations like this. I would hate to have this happen to me again yet alone any future customers. The online ordering system and store systems are delayed and need to be synchronized in real time and not delayed. This is a poor business model and needs to improve. Steven Madden corporation needs to be better.
• LL

  Liam

  May 31, 2026
  5.0
  Stweve madden way at the Glendale mall
• TA

  Tholfeqar Alshama'a

  Aug 13, 2019
  5.0
  Great customer service especially Yadzy she help us and we like this store

Frequently Asked Questions About Steve Madden