Oakley

Reviews

• CC

  Chester

  Sep 6, 2026
  1.0
  I'm a long time Oakley customer. I've owned six or seven pairs of Oakley prescription glasses over the years, two of them bought at this location. Yesterday afternoon I came in to shop for another pair, wearing my Oakley prescription glasses. Two employees were at the counter when I walked in. I browsed on my own, starting with the sunglasses up front and working my way back to the prescription frames. Eventually a third employee came out from the back and offered to help. I had questions about the Holbrook line. He couldn't answer them and said he'd go get the optician. He came back with an iPad instead and started looking things up on the Oakley website. Every question I asked got the same answer: I don't know. The whole time, the optician and the other employee stayed up at the register carrying on a personal conversation, laughing. The optician never came over. I finally told the guy helping me that maybe I should just go check the website and figure it out myself. He said sure. That was the end of it. I walked out. If their customer service requires me to research the product on my own, there's no reason to drive to the Galleria. I won't be back.
• FC

  Frank Culver

  Aug 19, 2026
  5.0
  Awesome people at this company
• JW

  josh wilson

  Jun 23, 2026
  1.0
  Went in because the rubber nose piece fell off, just looked at me and said “we don’t have em” and that was it. Didn’t offer any info on how to help a customer out where to find one or how to get one. Been buying Oakley’s for 30 years and this really bummed me out. Used to be the most helpful company.
• CL

  chris lures

  Jun 4, 2026
  5.0
  Great in store staff friendly helpful knowledgable. I've been a oakley brand consumer for 26 years and they don't disappoint from their bags to glasses.
• JJ

  Jessica Ju

  Apr 18, 2026
  5.0
  Fernando helped me pick out my first pair of Oakleys today. Great experience

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