Lane Bryant

Reviews

• MH

  Max Hansen

  May 2, 2026
  1.0
  Somebody needs to report this company to the BBB. Multiple times now I have been sent either damaged or incorrect merchandise, attempted to return it in accord with the return policy, and had to spend hours and hours of my time to receive the return. The store will come up with all kinds of reasons they can't refund you in store, even though it is Lane Bryant's mistake and you are standing their holding the merch and the receipts. They'll tell you that you have to wait for corporate to refund you. But the issue is, corporate never will. And when you try to contact corporate, they don't answer. When you try to chat or email corporate, they also don't respond. So this company will simply steal your money and there is no way to contact them to get your money back. The younger girl who works at this store branch is kind and professional and tries to help, but the manager is AWFUL. She told me that I should be grateful for even the little effort they were trying to put into contacting corporate about the issue, since it wasn't her money. Mind you, she said this while I was standing at the counter holding the merchandise and my receipt within the 45 day window in accord with the return policy. She told me that I should be willing to spend 4+ hours of my time to get my money back, since it was my money. Zero apology or accountability. Just "it's not my problem." Literally the point of a chain manger is to represent the corporate store and work with the corporate store to make sure its policies get enacted properly.
• DR

  Dinorath Rosales

  Apr 11, 2026
  5.0
  I love LB. I've been going to Lane Bryant for a very long time. Their clothes, especially their pants, are great quality and they have the perfect fit. I can't talk about them enough. They are a little pricey but you get what you pay for. They do have sales and cash coupons. I'm sad because they've been closing many of their stores so I hope they don't close the only one closest to me which is the one in Glendale. Also the service was amazing. Thank you!
• LL

  Lisa

  Jan 12, 2026
  3.0
  This Lane Bryant is not in a mall - it’s in a small strip mall. I was not greeted when I walked in, and looked around for quite a while before an employee spoke to me; could have been a bad day for them. I was able to find an outfit for my event, yet their small store size made choices limited.
• GL

  Gili Leder

  Dec 6, 2020
  5.0
  Amazing customer service!!! THE best! I went yesterday to pickup some things that I order online (because the COVID-19 I found myself order online which I don't like to do it since I like to try the clothes that I'm buying). I arrived this branch, Carmen helped me to received my package and even offer me to try it on just to check that I order the right things... Good that she offer that since I order totally something different than what I'm using usually. She immediately helped me to fix the problem and I ended leaving their store with a big smile and very satisfied!!! Maria, the store manager also got to the picture and helped a lot!! Thank You Carmen and Maria very much for being such a nice people, so lovely and so happy to help the customers. I will definitely go back and do all my shopping at this branch. Happy Holidays and Merry Christmas to you :-)
• DC

  Denise Crosby

  Apr 13, 2019
  5.0
  Fantastic experience. Great prices. Friendly service.

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