American Eagle & Aerie

Reviews

• SS

  Sofia

  Sep 19, 2026
  1.0
  I came in to return an online order which was sent to me dirty and without a tag. The manager made it seem like i somehow made it look like it was run over by a car and said that i couldn’t return an item without a tag even though they’re the ones that sent it without a tag! Simply the worst customer service experience and I will never be shopping here again.
• EG

  Elizabeth Gonzalez

  Aug 18, 2026
  1.0
  I tried to return a part of an instore order 2 weeks ago but since i didn't have my AEO CC on hand, I was told I could only receive store credit. I asked the associate Vanessa when is my last day to ensure I make the return window and she told me I had until 8/18. I came back from being out of town and went to the store today in time to return the item, only for Vanessa to tell me she can't refund me and only give a store credit. When I told her, I was given the wrong info (by her because I didn't want to make her feel bad), Vanessa gave me the customer service line telling me to request a new receipt to assist me. I thought "yay, I can get this resolved", but customer service told me there is no such thing recommending I go to another store to see if that manager will allow the return? Ma'am in this economy you want me to drive to different stores? I am frustrated that I wasted my time twice, given wrong info twice by the same associate, and can't get my money back as I wanted. I don't want store credit when you barely carry the sizes I want in store and I prefer online shopping only. Terrible customer service.
• AG

  Aaron G

  Apr 20, 2026
  1.0
  My black wife was followed around in Aerie like she was going to steal something. She was easily one of the best dressed people in the store, and this isn’t the first time it’s happened; this has happened several times now. The part that really bothers me is that she kept going back because she’s “used” to it. No one should have to get used to being treated like that. It’s unacceptable, and honestly it makes me sick. Because of that, we won’t be coming back or ordering online anymore. I don’t understand how retail employees feel comfortable profiling Black women like this. Whatever training is in place clearly isn’t working, because this kind of treatment shouldn’t be happening at all.
• RP

  R Park

  Jan 9, 2026
  1.0
  Very unhelpful customer service and unhelpful store workers. Did not remove the security tag off my clothes and did not help me because I did not have a receipt, even though I have the card used to purchase the item

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