ALO

Reviews

• LV

  Laura Vrooman

  Jun 7, 2026
  5.0
  I went to the Glendale Americana (California) store today to exchange a dress… I just want to thank Sarah the sales associate who helped me. She was so kind and so professional and really thought about the Customer and made my exchange so easy… Thank you, Sarah. I hope you’re able to train people to be just like you in the sales world as my experience at ALO today was beyond my expectation.
• ST

  Spencer P Tan

  May 22, 2026
  5.0
  Staff was friendly and promptly helpful. Needed to make an exchange, and the process was swift, with staff helping with checking availability, then quick manager assistance. My experience was pleasant and easy to complete my exchange.
• OF

  Ofelia Fierro

  May 15, 2026
  1.0
  I had a really disappointing and uncomfortable experience at this Alo location. I came in looking for a specific pair of shorts and asked an employee at the entrance for help. Her response felt dismissive, like “it’s not on the floor?” instead of actually trying to assist me. What made it more upsetting was that right before me, she went out of her way to help another customer who looked more put together and “American-looking,” while I came in dressed comfortably. I waited my turn and was polite, so the difference in treatment really stood out and made me feel discriminated against. I was also told they didn’t have the shorts I was looking for, but I ended up finding them myself. When I later called to speak with management, Mauricio, the manager, refused to provide the employee’s name and said they would “speak to her.” He also tried to excuse it by saying the store was busy, but at the time I was waiting for help, there was only myself waiting after the previous customer. That did not feel like a valid excuse. I understand stores can get busy, but customers should still be treated with basic respect and equal attention. This experience left me feeling brushed off, uncomfortable, and honestly offended.
• LY

  lynn Yu

  Mar 14, 2026
  2.0
  They obviously don’t have any service. Around 6:02pm I was checking out an item and the front desk girl totally not listening, asking sending email receipts and got ignored. feel like she is either high or zone out
• SG

  Shiv Gandhi

  Mar 2, 2026
  5.0
  Reagan is truly exceptional. Her service is top-tier, and she consistently goes above and beyond to ensure we are well taken care of. She’s a tremendous asset, and she genuinely made our entire experience outstanding.

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