Nordstrom Rack Gilroy Crossing

Reviews

• LL

  Lyra L

  Aug 8, 2026
  5.0
  ⭐⭐⭐⭐⭐ 非常感谢 Gilroy Nordstrom Rack 的工作人员！ 8月7日，我在 Nordstrom Rack Gilroy 取了之前购买的四块 L’Occitane 香皂。店员把香皂装在一个很小的 Nordstrom Rack 购物袋里。 因为当天天气很热，我出了店门后就在门外的长椅上坐了一会儿休息。后来起身回到车上时，我竟然忘记把购物袋拿走了，袋子就留在了长椅上。我之后去吃了饭，吃饭的时候突然想起来自己可能把袋子忘在了店外的椅子上，于是马上又回到 Nordstrom Rack 询问。 当时一男一女两位工作人员帮我查询。女店员告诉我没有人送来这样的袋子，男店员又仔细询问我大概是什么时间遗失的。我告诉他大约是中午，他让我留下姓名和电话号码，以便如果有人找到可以联系我。 因为当时觉得可能已经找不回来了，我就重新购买了四块香皂，这件事情也就这样过去了。 没想到第二天，我竟然收到了那位男店员的电话。他告诉我，我遗失的那四块香皂被找到了，并且已经帮我办理了退货。 这件事情虽然很小，不过让我非常感动。四块香皂对商店来说真的只是一件很小的事情，但工作人员并没有因为东西价值不高而忽略，而是认真帮我保管、联系我，并主动帮我处理了退货。 从这件小事中，我感受到 Nordstrom Rack Gilroy 的工作人员非常诚实、负责，也值得信赖。对于我这样一个普通顾客，他们都能认真对待这样一件小事，我真的非常感谢。 谢谢你们！这不仅仅是帮我找回了四块香皂，更让我感受到了一家商店工作人员的诚信和善意。非常值得五星好评！⭐⭐⭐⭐⭐
• LL

  Lyra Liu

  Aug 8, 2026
  5.0
  I had a very positive experience with the staff at Nordstrom Rack in Gilroy, and I really want to share it. On August 7, I purchased four L’Occitane soaps through pickup at Nordstrom Rack in Gilroy. After I picked them up, the soaps were placed in one of the smallest Nordstrom Rack shopping bags. When I left the store, I sat on a bench outside for a while because it was very hot. When I got up and returned to my car, I completely forgot to take the bag with me. I left it on the bench. I went to have lunch, and while I was eating, I suddenly remembered that I had left the bag on the bench. I immediately went back to Nordstrom Rack and asked if anyone had turned in a small shopping bag that I had just picked up and accidentally left on the bench outside the store. There was a male and a female employee helping me. The female employee told me that no one had turned in a bag like that. The male employee asked me approximately what time I had left it there. I told him it was around noon. He asked me to leave my name and phone number in case it was found. At that point, I simply accepted that I had lost the four soaps and purchased four more. The next day, however, I received a call from the male employee. He left me a voicemail letting me know that the four soaps had been found. He also processed the return for me. This experience really showed me how honest, trustworthy, and responsible the staff at Nordstrom Rack Gilroy are. They could have easily overlooked a small bag containing just four bars of soap, but they took the time to find it and make sure it was returned to me. I am very grateful. To me, this says a lot about the integrity and customer service of the people who work there. I was just an ordinary customer with four bars of soap, yet they treated my situation with genuine care and honesty. Thank you to the Nordstrom Rack Gilroy team. I truly appreciate it!
• RC

  Ruby CHIU

  Jul 6, 2026
  5.0
  感覺上是有質感的便宜衣服
• PP

  Paula

  Jul 5, 2026
  4.0
  Its ok

Frequently Asked Questions About Nordstrom Rack Gilroy Crossing