American Eagle & Aerie

Reviews

• RS

  Rosa S.

  Aug 6, 2026
  1.0
  Bad experience. I accidentally left my pink wallet in the dressing room. When I went back to ask if it had been found, an associate told me they had seen it, brought it to the front, asked if it belonged to anyone, and then gave it to someone who claimed it was theirs. A little while later, I was waiting outside the store when security approached me and told me my wallet had actually been found in one of the dressing rooms. When I opened it my money was missing $150. So which story is true? Why was I first told it had been handed to someone else? I used to work at this same mall, and our policy was always to secure lost items and ask anyone claiming them to describe the item before it was returned. Handing a wallet to someone simply because they said it was theirs is unacceptable. The inconsistency information I was given makes me question how lost property is handled at this store. If I could give negative stars, I would.
• CP

  Cherry Perez

  Aug 4, 2026
  1.0
  Rude and incompetent ignorant workers there today, one girl on register with brown hair in a bun and another girl with black hair in a ponytail, learn to be polite! If you don’t want to do the job you signed up for then why do you work there?
• NT

  Nini Ten

  Jul 25, 2026
  1.0
  I will never go back to this store ! The employee with the pink hair was so rude !! She rudely told me to grab a fitting room and rolled her eyes because I didn’t hear her the first time. Looks like she hates her job. Definitely should get rid of her, everyone else was so welcoming and helpful.
• ML

  Melissa Lopez

  Apr 23, 2026
  1.0
  Was in line and was seen in line a person cut in front of me mind you I was the only one in line and once that person walked up to the register someone came to help him. Worker seen me in line. She was so rude from the beginning looking us me and my daughter up and down like if we didn't belong! Never will I come back!!!!! I will also be calling corporate!!!! Im so hurt and disgusted!!!!!
• ST

  shivansh turan

  Apr 20, 2026
  1.0
  I had a really disappointing experience at the American Eagle store. Unfortunately, it wasn’t just one employee—most of the staff I interacted with came across as rude and unwelcoming. There were negative attitudes, dismissive behavior, and even visible facial expressions that made me feel uncomfortable as a customer. It felt like I was an inconvenience rather than someone they valued. Customer service should be friendly and respectful, and this visit was the complete opposite.