Samsonite Company Store - Folsom Premium Outlets

Reviews

• CL

  Chuck Lemon

  Feb 1, 2022
  5.0
  I don't recall the name of the two ladies working, but they were both excellent in helping me out. I went there to get a specific set, unfortunately that set is not sold at this store. They walked me through all the options that I had, and ultimately helped me get something that I think is going to be lasting me a long time
• TS

  T Skidgel

  Jan 24, 2022
  5.0
  I paid $15 for the zipper on my suitcase to be repaired and they replaced my suitcase. Love Samsonite!
• AS

  Austin Stanfel

  Jun 17, 2020
  2.0
  Says they are supposed to be open but not open
• AA

  Adam Al-Antably

  Aug 3, 2019
  1.0
  This place has terrible customer service. Originally bought 4 bags from them in 2001 and never had a better experience. Now I was looking for new replacements and bought one from another Samsonite store. I had emailed receipt and the store manager Mahsa refused to honor it for a return. She insisted that it must be an exchange or paper receipt as was company policy. I called Samsonite corporate and they assured me that an emailed receipt was more than enough and Mahsa was indeed going against company policy by not returning it. It seems this specific branch only values sales and not customer service all the way to management lying about company policy. Edit: Just noticed the manager is one of the few 5 star reviews.

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