J.Crew Factory

Reviews

• JM

  Joanna McGowan

  1 day ago
  5.0
  I stopped in Tuesday, May 19th around noon after finding out about a last-minute interview and needing an outfit quickly. I'm not someone who enjoys shopping, and nothing in the women's section initially stood out to me as interview appropriate. A store employee approached and asked if I was looking for something specific. After I explained the situation, she jumped in to help and showed me several options I never would have picked out on my own - a blazer and pants that ended up being exactly what I needed, then helped me find the right shirt to complete the outfit. She was patient and thorough throughout: offering opinions on fit, exchanging sizes, and coordinating with a coworker to pull items from the back that weren't on the floor. Her coworker also helped with styling, including shirt options and a necklace to pull things together. Both employees turned a last-minute trip into a stress-free experience. Thank you!
• CW

  Cheryl Wilson

  May 7, 2026
  5.0
  Love this store. Staff is super friendly and helpful, fro. Exchanging clothing to returns to purchases. I just love to shop here
• VT

  Vicky Tarnovetchi

  Apr 1, 2026
  2.0
  Went in twice. Was looking for a shirt in the window but no one could seem to find it. Didn't really try too hard. Only 1 person per day tried to be helpful and was even friendly. I felt like I was being profiled and treated as less because of how I looked. Not going back
• RB

  Renee Barnes

  Jan 8, 2026
  1.0
  I’d give them zero stars if I could. All I wanted to do was exchange a PJ T-shirt I got in a white elephant gift exchange for a different size and they wouldn’t do it without a receipt. Um…it was a gift? And a blind gift at that? She said she had no proof it was purchased. I was in head to toe Vuori (much nicer than factory their crap). Do you think I stole that too?
• LS

  lori s.

  Oct 15, 2025
  5.0
  The staff is so friendly and helpful. Got some great deals for my 10 year old daughter and myself. Definitely returning due to the friendly lady who helped me and other customers in the store.