Nordstrom Rack Serramonte Center

Reviews

• LL

  Luke

  Sep 4, 2026
  5.0
  Jen helped me with an enormous transaction and I will forever be grateful for her.
• MM

  moustachpower

  Aug 23, 2026
  1.0
  Disappointing Experience at Nordstrom Rack I’m honestly very disappointed with my experience at Nordstrom Rack. I have been shopping here regularly, but after what happened yesterday, I left feeling extremely disrespected and disappointed. I purchased two items yesterday, and I did not use either of them. I simply wanted to exchange them, and I had my receipt with me. However, I was repeatedly told that they could not exchange the items because the original price tags were no longer attached. I understand that there are store policies, but the way I was treated was completely unnecessary and disrespectful. None of the employees I spoke with seemed interested in helping me or even explaining the situation politely. I was treated as if I was a problem rather than a customer who was simply asking for assistance. What made the experience even worse was the attitude of the employee at the register. I said hello to her politely, but she did not even respond and continued to look at me with a very unfriendly expression. I felt completely ignored and unwelcome. To be honest, the way I was treated made me feel that I was being treated differently because of my background. Whether that was intentional or not, that is how the situation felt to me, and I believe everyone deserves to be treated with the same respect and courtesy. I have spent money at this store many times, which makes this experience even more disappointing. I never expected special treatment—just basic respect, courtesy, and a willingness to help. Unfortunately, this experience has changed the way I feel about shopping at Nordstrom Rack. I hope management takes this kind of customer experience seriously and provides better training to employees on how to treat customers with respect and professionalism.
• LL

  linapixels

  Aug 8, 2026
  5.0
  I don’t usually leave reviews, but my cashier (Sheila) was extremely nice and made such a simple moment in a very positive experience!!
• CB

  Cy Britto

  Jun 22, 2026
  4.0
  Great options, especially with good shoes! Like a TJ Maxx with the layout and many customers, but better
• WJ

  Wanwei Jiang

  May 25, 2026
  1.0
  Very strange experience at Nordstrom today. I was making a purchase of several hundred dollars and attempted to pay through the Nordstrom app. The cashier refused the payment because I did not have a physical ID with me. I explained that my ID was available in Apple Wallet, but was still told that only a physical ID would be accepted. Oddly enough, during the same conversation, the cashier suggested I apply for a Nordstrom credit card instead. I mentioned that I already had one, and she responded that it may have been closed because I had not used it recently. So apparently: * a digital ID is not trustworthy enough to verify an existing customer making a purchase, * but opening a new line of credit is somehow less concerning. When I asked to speak with a manager, the manager confirmed the “physical ID only” policy for purchases, but the cashier immediately stopped acknowledging what she had said earlier about the credit card application. I completely understand fraud prevention policies. What I do not understand is how aggressively pushing credit card sign-ups seems to override common sense and consistency. The whole interaction felt less like customer service and more like a credit card quota exercise.