Sunglass Hut at Macy's

Reviews

• HE

  Heberto “Bert” Elizalde

  Aug 2, 2026
  5.0
  Manny Kailey were amazing! I had an issue that was related to the manufacturer, and they went above and beyond to make sure I was taken care of. Carlos, thank you for your outstanding customer service, professionalism, and commitment to making things right. It’s rare to find this level of care, and I truly appreciate the excellent experience.
• MM

  Madelyn Manley

  Dec 22, 2025
  1.0
  Very disappointing experience at the Macy’s Sunglass Hut on 12/21 around 3 PM. The associate who assisted us was rude and avoidant. Instead of answering questions or explaining the process, she would turn her back to us, shake her head, avoid eye contact, and point at the iPad for us to fill out rather than communicating. When she did speak, she mumbled and seemed visibly frustrated that we were asking basic questions. I am describing her appearance only because she did not provide her name. The associate was short, had dark brown hair, and wore very noticeable eyelash extensions. We were trying to purchase two pairs of sunglasses, and she could not clearly explain whether items were in stock or provide nearby store options. Because of the lack of assistance and her frustration, we ended up placing the order ourselves online, which defeats the purpose of shopping in-store. We are now hoping the order arrives correctly, given how unclear the entire process was. To make things worse, another employee was openly laughing about leaving a customer on hold and forgetting about them, which felt extremely unprofessional. Overall, this location seriously needs better customer service
• MM

  Moustafa Moustafa

  Apr 15, 2025
  1.0
  I do not recommend dealing with this place. It is a deceptive and fraudulent place from the manager to the employees. I bought sunglasses for $350 as a gift for a person and told him if there is any problem you can return them or exchange them. I went the next day with my friend because there were scratches on them to exchange them. The employee refused. I waited for the manager. She turned out to be a fraud and denied her words. They are frauds and all their work is defective. I do not recommend dealing with them.
• JA

  Justin Albert

  Apr 9, 2024
  1.0
  The manager is extremely rude! I tried returning a pair of Rayban sunglasses I bought from this store and the manager kept saying it had scratches when it had none! She refused to take it back and kept cutting me off. Won’t be returning to this store!
• JV

  Jayalal Vargheese

  Nov 27, 2018
  1.0
  This is what it happened to me yesterday....I brought a Ray ban sun glass from Sacramento on 11-23-2018, went to this store to return it on 11-26-2018, she checked the sun glass for a min and created a cheating story it has a tiny scratch so we cannot take it back, also this is not brought from this store, I verified and I could not find any scratch, Because it was always inside the sunglass case I am 100% confident there is no scratch, but this is the technique she used, so beware of this cheating technique.

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