LOEWE South Coast Plaza

Reviews

• ML

  Mihee Lee

  Jan 6, 2026
  1.0
  I bought a bag in Barcelona and later called the store because I wanted to change the color. The person I spoke with was very unfriendly and firmly said that an exchange was not possible. I even mentioned that I was willing to purchase additional items, but the answer did not change. What was disappointing is that this was very different from what I was told in Barcelona at the time of purchase. Just to be sure, I called the Beverly Hills store, and they were extremely kind and told me that an exchange would be possible. At the very least, I believe customer service over the phone should be polite and courteous.
• BM

  Brian Myaga

  Jan 4, 2025
  1.0
  Stay away!!! Can’t return for refund but store credit for any item. “There is no way” in their system according to the store manager… nothing high end here
• PF

  Patricia Farley

  Jul 22, 2023
  5.0
  We came to the store from Arizona on our vacation. I placed a call ahead of our visit and spoke to Cheri. She was so helpful with the purchase of my beautiful new Puzzle bag, meeting me at the store after changing her schedule. She also suggested having it shipped which was a great convenience.