ALO

Reviews

• TD

  teresa dai

  3 days ago
  1.0
  The manager of the store is rude in customer service of refund. Staff are lack of training to help out online order return in store. Only point to the useless alo custom service call.
• BT

  Brian Tran

  Mar 30, 2026
  5.0
  I had a good experience with Alexandria. She helped me pick up the teams I needed, very kind and had lots of patience. She was the reason I would come back and make another purchase. Great experience from her.
• TT

  TECOMAN TECOMAN

  Feb 24, 2026
  1.0
  Don't Shop at this Alo Store at South Coast Plaza they don't care about the Customers, really Bad Customer Service, the worst I ever seen. I went in to this Store Alo at South Coast Plaza to buy a Gift Card for my Daughters Birthday, as I go in a Blond Lady with out a Name tag Greets me and I told her that I wanted to buy a Gift card and she told me to go to the Cashier , there were some 4 people waiting there already however No Cashier. A few minutes later I turn to the Blond lady and told her no one was at the Cashier and she said that the Cashier will be there. I waited a few more minutes and no Cashier. I left the store to look around so hopefully the Cashier would be back. As I was leaving the Blond Lady with out a name tag says we are short haded today have a good day. I notice there were 4 employees standing around with the Blond lady with out a Name talking, I guess no one eles knows how to use the register but one employees. I came back Later to purchase a $500 gift card for my Daughter. As I enter Alo the store at South Coast Plaza again I don't even get greeted this time and I notice there was a Customer waiting at the Cashier counter I don't know how long he was waiting there at counter. I did notice that the Blond Lady with out a Name tag did signal the Cashier to go and help the customer ar the counter. I go to the Cashier counter and waited there for about minutes, the Cashier was trying to promote the Alo App. I asked the Cashier if there was another Cashier and she sa No that she was the only Cashier there. I don't understand, there were 3 other Employees there and they don't know how to use the Registry unbelievable 😳. I talked to my daughter and she says that at Alo at South Coast Plaza always has BAD CUSTOMER SERVICE. I personally would never ever shop there again at the Alo Store at South Coast Plaza.
• EE

  ed

  Feb 22, 2026
  5.0
  Friendly staff
• KK

  Kitty Kat

  Feb 2, 2026
  5.0
  I’ve been here 3 times since they opened and the customer service has always been great.

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