Express Men

Reviews

• RE

  Ryan Espejo

  Oct 2, 2026
  5.0
  Felt welcomed and comfortable in the store. Andrea and Celine were very helpful in assisting me with my purchases.
• LS

  loaay sayed

  Sep 8, 2026
  1.0
  I was there today. Very rude staff. Cerritos mall location gives you very hard time if you returning an item. I Do Not recommend.
• KR

  Karthik Reddy

  Jun 8, 2026
  1.0
  Worst Customer Service Experience- don’t recommend I purchased a suit from Express for $368 and noticed a defect before completing the purchase. I pointed out the issue at the register and proceeded with the purchase. After inspecting the suit more carefully at home, I realized the defect was unacceptable for a new garment and returned to the store within the return period. Instead of addressing the issue, the store manager claimed the suit was in good condition and refused the return. Customer service then relied solely on the store manager’s version of events without conducting an independent review. I repeatedly requested that Express review the CCTV footage from the time of purchase, which may confirm that I identified the defect before completing the transaction. That request was never meaningfully addressed. What is most disappointing is that Express’s own return policy contains an exception for defective merchandise, yet no one has explained why that exception does not apply in my case. Rather than fairly investigating the issue, I felt my concerns were dismissed and responsibility was shifted onto me. I expected accountability and customer service. Instead, I spent weeks escalating a legitimate issue with no resolution.

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