Dr. Martens Los Cerritos

Reviews

• RH

  Rose Howard

  Jun 11, 2026
  5.0
  I had the most amazing experience buying my first ever pair of Dr. Martin’s. Pam was so knowledgeable, kind, patient, and went above and beyond for us. With everything that she told and taught us, we ended up leaving the store with two pairs of docs. She made my visit quite memorable. Esmeralda was also really great. Thanks for the best first experience at Dr. Martins!
• LF

  Latin Firecracker

  Apr 22, 2026
  1.0
  I was so excited to visit this store since my previous purchases where on line, I do have to say is that I left with a sour taste in my mouth since my visit to Citadel store was A MAJOR DISSAPOIINTMENT due to the sales persons at both locations Citadel (CERRITOS)2 woman where running the store at both locations and they were to involved in their conversation to help me, I had to keep going back and ask them to get sizes and at some point they both have me a stare that would have upset the most patient person in the world. I have to say this, to the management of both of this stores PLEASE PLEASE RE TRAIN YOUR PERSONNEL the consumer do not want or need or desire to be mis treated and made to feel like we are interrupting the sales people conversation, if you do not feel like helping making sales PLEASE DO NOT GO IN TO WORK!!!...The sales that are generated with customers purchasing the shoes are what keeps store open. So please please DO BETTER DR. MARTENS CITADEL AND CERRITOS HUGE DISSAPOINTMENT!!!! AND YES I RATHER PAY THE EXTRA SHIPPING COST TO AVOID BEING MISS TREATED AT THIS STORES.
• VW

  Vera Warren

  Jan 16, 2025
  5.0
  Lots and lots of help here. Rather than taking a chance on line with ordering a pair, we went down to the store and it was soo worth it! We got the right size (had we ordered we would have gotten the wrong size) we got to try on multiple styles and when we paid we were so relieved. So satisfied! Thanks to the great staff who answered all out questions!!
• IH

  Ian Hernández

  Jul 29, 2024
  5.0
  I walked in on a whim just to browse as I haven’t bought any Docs in years. I was approached by DESTINY. Immediately, she struck up conversation and it very quickly became a seamless experience. Simply put, she’s a product expert. She was able to answer all of my questions professionally and timely. She is the epitome of implementing why the customer experience is so important. I have now reinvested loyalty into the Dr. Martens brand due to her outstanding service. Destiny, if you read this, you’re a superstar. Will be back for other purchase in the future.
• JJ

  Jorge

  Apr 11, 2024
  1.0
  Malos zapatos para el trabajo, perdieron su esencia, 3 meses me duran. 2 pares en 6 meses.