Dr. Martens Los Cerritos

Reviews

• RH

  Rose Howard

  Jun 11, 2026
  5.0
  I had the most amazing experience buying my first ever pair of Dr. Martin’s. Pam was so knowledgeable, kind, patient, and went above and beyond for us. With everything that she told and taught us, we ended up leaving the store with two pairs of docs. She made my visit quite memorable. Esmeralda was also really great. Thanks for the best first experience at Dr. Martins!
• LF

  Latin Firecracker

  Apr 22, 2026
  1.0
  I was so excited to visit this store since my previous purchases where on line, I do have to say is that I left with a sour taste in my mouth since my visit to Citadel store was A MAJOR DISSAPOIINTMENT due to the sales persons at both locations Citadel (CERRITOS)2 woman where running the store at both locations and they were to involved in their conversation to help me, I had to keep going back and ask them to get sizes and at some point they both have me a stare that would have upset the most patient person in the world. I have to say this, to the management of both of this stores PLEASE PLEASE RE TRAIN YOUR PERSONNEL the consumer do not want or need or desire to be mis treated and made to feel like we are interrupting the sales people conversation, if you do not feel like helping making sales PLEASE DO NOT GO IN TO WORK!!!...The sales that are generated with customers purchasing the shoes are what keeps store open. So please please DO BETTER DR. MARTENS CITADEL AND CERRITOS HUGE DISSAPOINTMENT!!!! AND YES I RATHER PAY THE EXTRA SHIPPING COST TO AVOID BEING MISS TREATED AT THIS STORES.
• LL

  Laura

  Feb 4, 2024
  5.0
  Walked in there & everyone already seemed friendly. Crystal approached me to ask if I needed any help & completely walked me through the process & was suuuuper sweet & helpful! Not only did she help me pick out an awesome new pair of docs but gave me so many tips & tricks to help me take care of them in the long run & break them in! A+ customer service & will definitely come back again :)