Saint Laurent

Reviews

• CO

  Chad Omega

  May 2, 2026
  1.0
  Purchased a Saint Laurent bag for approximately $2,000 at the Woodbury Common outlet and returned within less than two hours in original unused condition after realizing the item was not right for me. I was shocked to be told that the store would not issue any refund and would only provide store credit. At no point during checkout did the sales associate verbally disclose that this was a strict store-credit-only / no-refund purchase. There may have been a small sign posted, but this was absolutely not clearly brought to my attention before payment on a high-value luxury item. For a $2,000 purchase, failing to clearly explain such an unusually restrictive return policy is unacceptable and misleading. Had this been properly disclosed, I would never have completed the transaction. What made this worse was the complete lack of willingness to provide any reasonable customer accommodation, despite my returning almost immediately with the item unused and in perfect condition. This experience felt deceptive, inflexible, and far below the level of service expected from Saint Laurent. Buyers should be extremely cautious and make sure they explicitly ask about refund policy before purchasing anything from this location.
• NG

  Nevena Gujanica

  Feb 22, 2026
  1.0
  Yesterday I didn’t buy anything because Victor was not there.
• ST

  Satyam Taneja

  Jan 30, 2026
  1.0
  Rude, unprofessional and arrogant staff
• MK

  Maxine K

  Dec 17, 2025
  2.0
  I browsed in the afternoon of 12/15, and a few hours later I decided to go back and purchase. They close at 9pm, but I arrived at 8:25pm and they had already closed their doors. Yesterday and today I have been calling to inquire about ordering but no answer and the voicemail is full. When I was in the store the staff were nice, but there were enough people to man a phone or keep there doors open until closing time. This location’s clientele often visits from hours away and can’t easily pop back in, so this kind of service makes purchasing really difficult

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