Dr. Martens Topanga Mall

Reviews

• KG

  Kimmie Gilbert

  Aug 4, 2024
  1.0
  I am absolutely floored by how I was treated in your store at the Westfield Topanga location on 8/4/24 at 11:20 am. At first, the two workers were very kind to me and explained the shoes very well. The woman (she had bleached hair and a nose ring I believe) then had me try on the doc socks to see how they would fit with the boot I wanted. After I tried them on and they didn’t fit, she said to me, “Oops. Sorry I forgot to tell you that you now have to pay for those.” That’s completely not transparent or ethical to do that. When I told her that if I had known that then I would not have tried the socks on, she then said to me rudely, “Well, it’s common sense that you don’t try a sock on and return it. It’s common sense.” I thought it was a sample because she just handed it to me or just an extra pair lying around. I left both angry and in tears. I would have absolutely bought the boots, but they do not deserve the sale from me.
• A1

  Ajrod 1023

  Jun 30, 2022
  5.0
  Thank you Mia and Nada for helping me out! This duo was super helpful with getting me the right size in the Adrian’s and Chelsea’s and ensuring I bought a size that fit me me right! They not only answered my questions but made sure I feel welcomed and made me feel like a friend despite my short time there! Thank you guys and keep it up!
• TW

  Trisha Waln

  May 23, 2022
  5.0
  Friendly, knowledgeable service!
• MM

  Mz MissChelle

  Feb 8, 2022
  5.0
  LOVE this location! Much more friendly, knowledgeable, helpful & professional than the Glendale store. I went in for an exchange and was out in less than 10 minutes- SUPER pleasant experience.
• TV

  Taffy Vago

  Jan 20, 2020
  5.0
  The staff here were very kind, and I love love love the shoes. Will definitely be returning!