Sunglass Hut

Reviews

• AY

  Andy Yang

  Sep 29, 2026
  1.0
  I had an extremely disappointing experience at this Sunglass Hut, particularly with one employee, Joseph. I was very clear that I wanted to purchase the M Frame 3.0, but Joseph placed the order incorrectly and ordered the M Frame 2.0 instead. When I discovered the mistake, instead of taking responsibility and helping resolve the problem, his attitude became cold and dismissive. He told me that I would have to receive the incorrect item first and then return it myself. I told him that this was an ordering mistake on his side and that I was now being inconvenienced because of it. His response was: “Yes, it’s OK. It happened.” I found this response extremely dismissive, especially because I was the one who had to deal with the consequences of his mistake. At one point, another customer was nearby asking questions. Joseph moved me to a corner and did not want other customers to hear our conversation. During this interaction, he made an extremely offensive comment about Chinese people, which I understood as a discriminatory and insulting remark. He also repeatedly said, “I know you are upset, it’s OK.” The way he spoke to me felt extremely disrespectful and condescending. He then appeared eager to leave because his shift was ending and walked away. He later came back and specifically told me not to speak with any of the other employees, saying that “nobody can help me.” When I asked whether I could speak with a manager, he told me that he was the manager, implying that there was nobody else I could speak with at the store. Eventually, after I contacted other Sunglass Hut locations, the return was ultimately resolved and my refund was successfully processed. My complaint is therefore not about the final refund. It is about the way this employee handled his own ordering mistake and, more seriously, the way he treated me as a customer. In my opinion, a customer should not be expected to deal with the consequences of an employee’s ordering error, nor should a customer be subjected to insulting or discriminatory comments when asking for help. The experience left me with the impression that before payment, the attitude was friendly and accommodating, but after payment, the attitude completely changed. I hope Sunglass Hut management seriously reviews this incident and provides appropriate training regarding customer service, accountability, and respectful treatment of customers.
• KK

  Kevin

  Sep 23, 2026
  5.0
  I recently made a trip over to sunglass hut store # 26279 over in Cabazon, Ca to purchase a pair of Versace Sun Glasses I previously checked out and tried on a week or so prior to my most recent visit. My experience was nothing short of amazing and the salesperson RJ was very helpful and knowledgeable about the frames I purchased. Her customer service skills were excellent! And she took care of everybody in a professional timely manner including myself, considering she was the only salesperson with a store full of customers. I’ll definitely be back to do some more shopping come Black Friday.
• AC

  Adriana Contreras

  Sep 13, 2026
  5.0
  Fallon was a lot of fun to work with. I am the most difficult customer but she was patient, super helpful and made me and my husband’s day! Best customer service we’ve had in years!! I would recommend her to everyone.
• KT

  Kimberly Tobias

  Jul 15, 2026
  5.0
  Joesph was extremely helpful! He helped me purchase two pairs of sunglasses. He was very informative and gave great recommendations.
• GG

  Gio

  Jul 11, 2026
  5.0
  Ailyn helped me find the right size ray bans very helpful and attentive will go back again for my next purchase