Longchamp Desert Hills Premium Outlets

Reviews

• SC

  Shirley C

  Jul 16, 2026
  5.0
  Stopped by a few weeks ago….awesome customer service. I had an issue of the bag being too small and they assisted with a replacement. My new bag is perfect!
• JC

  Jasmine Coleman

  Jun 15, 2026
  5.0
  I visited Longchamp at the Desert Hills Premium Outlets today and I am not going to lie I was very nervous to walk in due to the recent negative comments. However, I took a chance as I drove a ways as I really wanted to get a Le Pliage bag. To my surprise I was greeted and welcome as I entered the store. I was helped by Larry who was so kind, professional, and attentive to my request. He showed me the selection of bags they had. He is the best! Larry took his time with me to show me the different size of bags and even helped me pick the color bag, that I absolutely love! I ended up buying the medium brick and was provided a new and wrapped bag from the back. I’m so happy with my purchase and cannot thank Larry enough for his time and help with my purchase! I guess it goes to say you cannot really read into the reviews and make the judgment for yourself! Plus a great tip: Go shopping on a Monday afternoon, I was in the store along with another customer. It was quiet and not many people out at the mall. It felt like a private and peaceful shopping experience. Thank you so much again! 🙏🏽😊
• JB

  J B

  Jun 2, 2026
  1.0
  Terrible customer service. Only customer there and the store reps didn’t even approach me. I was about to buy something but decided to purchase from another store that has better customer service.
• EP

  Efrain Perusquia

  May 5, 2026
  1.0
  My wife and I walked in with a purchase in mind, but this attendant was very rude, I didn’t get his name, his kind of tall, use glasses and his bald. He started seeming nice explaining one of the bags, then started saying that we did not know what we’re doing, and rather than encouraging a sale, he made us feel very uncomfortable.
• GG

  German Granados

  Feb 17, 2026
  1.0
  Terrible experience. I walked into this store ready to spend my money and was completely ignored. No greeting, no acknowledgment, nothing. Meanwhile, a white customer who came in after me was welcomed and assisted right away. It’s hard not to feel like this treatment was based on my race. The most frustrating part? I had money to spend. Customer service should be equal for everyone, regardless of how they look. To the old white guy working there — do better, man. We are in 2026. This kind of behavior is unacceptable. No one should feel invisible when they walk into your business.