Kerns Fine Jewelry

Reviews

• KP

  Ken Phan

  May 9, 2026
  2.0
  I’ve lived in San Mateo County since 1994 and in Burlingame since 2022. I’ve been to Kerns in Burlingame at least half a dozen times over the past 18 months, most recently working with Chris. The in-store service is excellent. However, trying to actually purchase a timepiece — specifically a Rolex or Patek Philippe — has been an awful and frustrating experience. If I were advising a new watch buyer, I would recommend avoiding this store. Despite my efforts to build a relationship with this local authorized dealer, I’ve never once felt cared for or like I had any real chance of buying a watch. I’ve kept in touch via email and have returned to the store a reasonable number of times, yet I’ve never felt I was given a genuine opportunity. Maybe this is just “the game,” and these brands are notorious for prioritizing repeat customers. But you can’t become a repeat customer if you’re never given a chance to purchase in the first place. This isn’t a review written out of frustration over not being able to buy a five-figure timepiece. It’s an honest account of my experience trying to build a genuine relationship with Kerns.
• MO

  Marlene O'Neill

  May 3, 2026
  5.0
  Amazing place! TY!
• SA

  sokol A.B

  Apr 24, 2026
  5.0
  Very courteous staff , from greeting personnel to manager to SA . My sales guy was Chris . He went out of way to make my visit as pleasant as it could get . I went in and out in bout 10 minutes. ( I already knew what I wanted , a Tudor 39 mm ( new release ) . I was a bit in hurry and since watchmaker was out to lunch , Chris my SA although not his job rolled his sleeves and shorten the bracelet couple links and got me out in no time . Kerns I think is family run business and def they run a tight ship . I have dealt with their business few times and always been given a great service. Thank you Chris , and whole team .
• IR

  Inti Rikhuna

  Apr 1, 2026
  1.0
  Very small with not quite a variety that you would expect from a “high-end store”. At the end of the day, it’s just a bunch of people trying to push you either the most boring watches that you can probably find cheaper in the aftermarket or just overpriced jewelry with a super high margin. I came with my sister to check out Jewelery for her wedding and unless you’re spending ridiculous amount of money, they have no willingness to help.
• CA

  carrie aquino-suhail

  Mar 26, 2026
  5.0
  I was searching for the perfect watch to celebrate a milestone birthday, and I had the pleasure of working with Anne again. From the very first time we met her a few years ago to this recent experience, she has been nothing short of exceptional. Anne truly went above and beyond to help me find a luxurious watch for my birthday. Her professionalism, attention to detail, and outstanding customer service made the entire process seamless and enjoyable. If you're looking for a place that offers a great experience and truly cares about its customers, Kern's Jewelry is the place to go. I will definitely be returning. Shoutout to Anne for always going above and beyond for both me and my husband this experience was truly amazing! Anne, I am so happy!!!

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