CELINE BEVERLY HILLS RODEO DRIVE MEN & WOMEN

Reviews

• MM

  Marina Moyses

  May 4, 2026
  1.0
  I purchased a bag from Celine four years ago and have worn it maybe three to five times total. The bag is essentially in perfect condition, no scratches, no visible wear. One day, while closing it, the zipper suddenly came off. I actually watched it detach and was shocked that a bag at this price point could fail so easily. Still, I wasn’t overly concerned because I assumed Celine would stand behind the product, apologize for the inconvenience, and repair the zipper. To my surprise, when I brought the bag into the store, I was told it would need to be sent to a repair center and that I would receive an estimate because the warranty only lasts two years. I’ve owned bags from Prada, Gucci, and other luxury brands and have never encountered an issue like this, but I still believed they would examine the bag, recognize it had barely been used, and take responsibility for the repair. A week later, I received a $150 quote just to fix the zipper. At that point, it became a matter of principle. I paid $4,000 for this bag, and now I’m being asked to pay additional money to repair a zipper that clearly failed due to poor quality, not wear and tear. Then Cathy at the Beverly Hills store informed me she would be happy to ship my broken bag back to me since I declined to pay for the repair. I will happily never spend another dollar at Celine. The quality is disappointing, and the customer service experience has been frankly embarrassing. I have never received this level of treatment from a brand positioning itself as luxury. clearly, that standard does not apply here.
• JQ

  Julia Q

  Mar 15, 2026
  5.0
  Excellent customer service. Erik was attentive and professional, and made the entire shopping experience smooth and well handled. The sunglasses I selected were initially out of stock, but they arranged to have a pair ordered and delivered to my home by messenger. A very polished experience overall.
• AE

  Atar Edri

  Jan 6, 2026
  5.0
  The store manager was super nice and helpful
• AT

  Anna Tkachyshyna

  Jan 31, 2025
  5.0
  Today, I visited Celine store. It was amazing experience, atmosphere, and welcoming and friendly staff, especially Chris, who was so kind and helpful, THANK YOU! Highly recommend!

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