BVLGARI Neiman Marcus

Reviews

• EH

  Eya Hua

  Jun 28, 2026
  1.0
  I stopped by to pick up my sister’s repair, and the experience was shocking. The employee with long hair completely changed her attitude the moment she confirmed I was only picking up a repair and not making a purchase. She immediately became impatient, dismissive, and made it very clear that she had no interest in helping me. Instead of making any effort to understand my request, she repeatedly said she couldn’t understand what I wanted. English is not my first language, but I was holding the repair paperwork with all the information clearly written on it. Looking at the paperwork would have answered her questions immediately. What disappointed me most was not the language barrier—it was her Unwillingness to help. She wasn’t busy at all!!!!! She simply didn’t want to assist someone who wasn’t making a purchase. Meanwhile, another employee with short hair was actually busy helping other customers. She still took a moment to explain that she would help me as soon as she finished, and she did exactly that. That alone showed me the issue wasn’t that my request was difficult—it was simply the attitude of the first employee. The contrast between the two employees could not have been clearer. One chose not to help even when she had the time, while the other remained patient and professional despite being busy. This is not the level of service I expect from a luxury brand. Every customer deserves basic respect, whether they are buying jewelry or picking up a repair. I hope management Seriously addresses this employee’s attitude because it reflects poorly on the BVLGARI brand. I shared this experience with my friends, and they all agreed that this felt like discrimination. Apparently, this boutique only welcomes people who are there to Spend Money.
• A

  Алёна Андреева

  Mar 18, 2025
  5.0
  Tiffany Kuo is the best employee—she will help you, give you the best advice, and is also very polite. I highly recommend reaching out to her😊

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