My wife and I patiently waited in line to check out. When it was our turn, my wife accidentally walked to the wrong cashier. Instead of helping us or explaining the situation politely, a male employee and a female employee insisted that we had to go to the back of the line. They did not listen to our explanation, and their attitude felt dismissive and unfriendly. I even asked if they could review the security cameras because we had already waited in line.
Fortunately, another cashier, Leslie C, stepped in and completed our purchase. Leslie C was professional, courteous, and treated us with kindness. We truly appreciated her excellent customer service, and I hope she receives the recognition she deserves.
I am not asking for compensation. My purpose in writing is simply to provide feedback. Disneyland is known around the world for exceptional guest service, and I was disappointed by the way we were treated by the other two employees. I hope this feedback can be used as a coaching opportunity so future guests have a better experience.
PP
Phil P
Jul 27, 2026
5.0
Huge shop full of everything Disney you could ever want
KK
Karen Kondapalli
Jul 22, 2026
5.0
A wonderful stop for Disney souvenirs. I loved being able to shop here so we didn’t have to lug all our souvenirs around the park. This is not a quick pop in and out type of store. So many different sections it will be easy to get lost.
CH
Candice Harris
Jul 17, 2026
5.0
Favorite store!!! Great service and they are always in season. Certain merch was 50% off for 70th Anniversary of Disney. But unfortunately I wasn’t able to shop there the last day because my son was too tired and I can’t find the bags they have in the store anywhere online. Wish they would sell the same things online that they have in store. Instead of me having to go through a third party.
What types of products can I find at World of Disney®?
World of Disney® offers a wide variety of Disney-themed toys, apparel, souvenirs, and collectibles.
Where is World of Disney® located?
World of Disney® is located at 1565 S. Disneyland Dr., Downtown Disney, Anaheim, CA 92802, USA.
What are the opening hours of World of Disney®?
World of Disney® is open daily from 9:00 AM to 11:00 PM from Monday to Thursday, and until midnight on Friday through Sunday.
What payment options are accepted at World of Disney®?
World of Disney® accepts American Express, Cash, Contactless Payment, Diners Club, Discover, Mastercard, and Visa.
Does World of Disney® have wheelchair accessible entrances and parking?
Yes, World of Disney® has wheelchair accessible entrances and parking for guests.
Can I shop in-store at World of Disney®?
Yes, World of Disney® offers in-store shopping so you can browse and purchase items directly at the store.
What nearby attractions can I visit before or after shopping at World of Disney®?
Nearby attractions include Disneyland Los Angeles, Disney California Adventure, and Downtown Disney, all perfect for a fun day before or after your visit.
Are there nearby dining options near World of Disney®?
Yes, nearby dining options include Kayla's Cake bakery, Hearthstone Lounge, Storytellers Cafe, and Naples Ristorante e Bar.
Where can I get coffee near World of Disney®?
Starbucks is a nearby coffee shop where you can enjoy a beverage before or after visiting World of Disney®.
Are there other shopping stores near World of Disney®?
Yes, nearby shopping includes stores like Pandora Jewelry, Sunglass Hut, Curl Surf clothing store, and Fly 'n' Buy clothing store.
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