QuickStart Ignition Interlock

Reviews

• JS

  James Stout

  Sep 8, 2026
  2.0
  My overall experience with the Quick Start Interlock location in Tucson has been good when dealing directly with the local office. The service at the location is usually prompt, and the gentleman who works there has always been professional, helpful, and good at what he does. My frustration is mainly with the company's customer service system and the overall interlock process. Trying to reach customer service by phone is extremely frustrating. Wait times are regularly 15–20 minutes or longer, and sometimes you end up waiting just to have someone call you back. It also seems like nearly every issue results in another charge. Need a code? There's a charge. Miss an appointment and need the device handled or recalibrated? Another charge. In the last couple of months, I have had my truck recalibrated three or four times. One of the most frustrating situations happened after I paid my account in full. I was given another appointment roughly two weeks later just to get the account updated. I wasn't expecting another recalibration, but customer service told me I still needed to go back in, pay again, and have the device recalibrated. At some point, the number of appointments, recalibrations, and additional charges starts to feel excessive. I also have a serious concern about the safety of these devices while driving. During part of the time I had the interlock, I was doing package delivery routes. Having to monitor the device and provide rolling breath samples every 10–15 minutes was incredibly distracting. You're trying to pay attention to traffic while also listening for the device, checking whether you missed the beep, picking it up, and providing another sample. In my experience, that created a distraction that felt unsafe, especially when spending hours on the road. I understand the purpose behind preventing impaired driving, and I fully support keeping impaired drivers off the road. However, I believe there should be better and safer ways to accomplish that through treatment, education, classes, AA, or other accountability programs without creating another distraction while someone is actively operating a vehicle. My advice to anyone required to have an interlock is to stay on top of every appointment, understand every fee, and complete any required classes as soon as you're eligible so you can meet the requirements to have the device removed as quickly as legally possible. Again, I have no complaints about the gentleman working at the Tucson location. He has been great. My issues are with the phone customer service, repeated fees and recalibrations, and what I believe are legitimate safety concerns with having to interact with the device repeatedly while driving.
• ED

  Esme Dominguez

  Jul 2, 2026
  5.0
  I got good service . They explain everything so well and let you know everything you need to know . I did not have any issues . Also got a month free and only paid 20 dollars
• CL

  Charles Leiva

  Apr 24, 2026
  5.0
  Zach is an incredible human being, he brings leadership, integrity and honesty. He is an amazing representative and is a people person, professional. He made me feel less strss about my alcohol warnings that kept popping up in my screen without blowing in it. I will document everything and grateful for his help
• EJ

  E. “Mr E. Mike” J.

  Mar 22, 2018
  1.0
  Waited with a friend and for their appointment and got unfriendly service with an even more unfriendly attitude. I feel that since we all already know why we are all here there is no reason to be arrogant and rude.
• WA

  Wendy Azloyalbeauty

  Jan 20, 2018
  5.0
  Quick and friendly