JCPenney

Reviews

• AA

  Alicia Abril

  May 9, 2026
  1.0
  I was very disappointed with my experience at JCPenney Portraits at Tucson Spectrum. Although the staff was friendly and courteous, the overall experience was not what I have received during previous visits. The photographer seemed inexperienced and provided very little guidance throughout the session. A professional photographer should help clients with flattering poses and pay attention to important details such as crooked graduation stoles, hair out of place, or glare on glasses. Unfortunately, none of these things were addressed during our session. Instead of offering direction, the photographer kept asking us what poses we wanted to do. In my opinion, part of paying for a professional photography session is receiving expert guidance and attention to detail. As a result, many of our photos did not turn out as well as they could have. I expected a much higher level of professionalism and support.
• CD

  CinD Denz

  May 1, 2026
  5.0
  Excellent service and can't thank "Katherine" enough for turning me on to the Penneys card which provided me with a 35.00 discount on my purchases today . Katherine deserves a 10 plus 5 stars !!
• ER

  ELOY RAMIREZ

  Apr 30, 2026
  5.0
  On 04-29-2026, I purchase a piece of jewelry for my wife on-line for the first time indicating I would like to pick it up at your Store #2913. After retrieving my purchase, I went to the Jewelry Section and asked the Sales Person if I could purchase a "Protection Plan" for my newly acquired jewelry. She informed me that It would be possible, however, since I did not purchase a plan with my original purchase, I would have to return the item for a refund. Then I could repurchase the item with a protection plan. Your Sale Person, Maria, took ownership of my situation and made the whole process stress free. She is truly an asset to your company. With this type of Fantastic Customer Service, I will be returning to shop in your department store. Sincerely a happy customer, Eloy Ramirez
• JP

  Jenny Pullido

  Apr 23, 2026
  5.0
  Very clean and organized! Kind and responsive staff. Seems so rare to find a department store like this. I will keep supporting them.
• VH

  Vic Here

  Apr 8, 2026
  4.0
  I feel relaxed when I have the opportunity to eat at Cielos