Sportsman's Warehouse

Reviews

• HK

  Haqqi Al Khisro

  6 days ago
  1.0
  Need to change the unprofessional and disrespectful store manager (Mitchell). Employees are great but unfortunately their boss is not fit as store manager. No more buying from South Tucson store.
• AE

  adrian e

  Jul 30, 2026
  5.0
  Had a great experience this morning, went in for nightcrawlers and walked out with an Ugly Stik combo at a great price. Sebastian helped me spool the combo with monofilament line and gave me some great fishing advice. Will definitely be a repeat customer.
• ST

  Spencer Travis

  Jul 11, 2026
  1.0
  Two weeks ago, I walked into Sportsman's Warehouse to purchase a firearm, completed the paperwork, and provided valid information. My background check is still pending. If that's outside the store's control, fine. What isn't outside their control is treating customers like an inconvenience. I've called the store 12 times. Ten of those calls ended with me being hung up on or disconnected. Altogether, I've wasted about 3½ hours sitting on hold just trying to get a simple update. When I finally reached someone, the response was essentially, "We have nothing to tell you because it still hasn't come back." Nobody expects employees to magically speed up a background check. I do expect them to answer the phone, stop disconnecting customers, and show the slightest bit of professionalism. If the only customer service strategy is making people wait for hours until they give up, congratulations... you've perfected it. The background check delay may not be Sportsman's Warehouse's fault. The miserable communication, endless hold times, and repeated hang-ups absolutely are. I'll be taking my business elsewhere. Apparently, customer service at this location is treated like Bigfoot... people keep talking about it, but nobody ever actually sees it.
• LK

  Lee Koestel

  Jun 30, 2026
  1.0
  The shopping experience has gone downhill considerably with this company. The employees are anything but helpful, incredibly uneducated on federal firearms laws. They cannot keep an accurate stock of their inventory. Multiple times I have came with cash in hand ready to make a purchase; just to be sent all around the store to be told that an item I made sure was in stock at that store was not in fact NOT in stock and could not be purchased. Do not waste your money with this greedy company, I personally recommend SNG Tactical or any other local gun shop for that matter.
• DM

  David Morgan

  Jun 24, 2026
  1.0
  No good help