Saint Laurent

Reviews

• EA

  Emma Anderson

  1 day ago
  5.0
  Ryan was wonderful and took plenty of time to go over the variety of purses that were available. He was patient, kind, and very customer focused. I cannot wait to come back and make a purchase in the near future!
• SS

  Sahil Sabharwal

  Aug 31, 2026
  4.0
  One on one customer experience
• OA

  Oscar Aguilar

  Jul 20, 2026
  1.0
  Door man very rude , 15 minutes until closing and we ask him if we could go in he didn’t respond and made a weird sign saying no and got in the store and closed the door
• LA

  Lee Almond

  May 12, 2026
  1.0
  If I could give zero stars I would. I bought sunglasses and a large bag internationally and wasn’t sure about the glasses and was told I could sleep in it and return them if I changed my mind when I returned to the US. I returned home yesterday and my hiusband and I drove into Scottsdale fashion square to do the return to find out YSL DOES NOT HONOR INTERNATIONAL PURCHASES!! They are an international luxury brand that has no way to honor your purchase outside the US. This isn’t the worst part. We asked to speak to a manager literally just to help us find resolution. Esther the manager started to explain that the basis of the non customer centric policy stemmed from difficulty to manage currency exchange and tax benefits and I said of course you can reverse the tax benefit, we aren’t trying to get anything undue to us and she cut me off and said “I wasn’t done and do not appreciate you talking over me and will not be treated this way in my store” and invited us to leave. I was super embarrassed and I think kind of in shock. We are two middle aged mild mannered executives who had a small puppy in a doggy bjorn looking anything but threatening. I felt scolded and like I was in jeopardy of being reported for something so we retreated without resolution and feeling demoralized and humiliated. The luxury market customer base isn’t as broad as it used to be and the optionality we have is vast, I will never return to YSL thanks to the manager and treatment at SCOTTSDALE FASHION SQUARE MANAGER , Esther who doesn’t have the skill set to discern negative feedback from a “threat” which is elementary school customer service. Do not frequent this store and expect to be valued
• HY

  Hannah Yin

  Apr 27, 2026
  3.0
  Didn’t get any assistance while walking around the entire store

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