American Eagle

Reviews

• CS

  Christopher Sharp

  May 8, 2026
  1.0
  Shop at any other AE. This location treats customers like criminals. I went to use a fitting room, and there was no attendant, so I went into an open one. Seconds later, an associate pushed open the curtain to abruptly tell me, "You can't just walk in here, you have to tell one of us first." Due to this, I didn't want to use the fitting rooms anymore. So I bought a pair of jeans in the same style and size I always do, they were way too small, like made incorrectly small. When I tried to exchange them, I was told no because the tag wasn't attached, but if I had a gift receipt, they could exchange them. I did not have a gift receipt, as I had the original receipt from my purchase just 7 days earlier. Terrible customer service, very entitled, and you will be accused of being a criminal.
• SM

  Shelly M.

  Mar 7, 2026
  1.0
  The Desert Ridge location is CLOSED, even though their phone is still in service I found out when I hiked around the property to find an empty space with no signage whatsoever
• JD

  Jenna Dodd

  Jan 30, 2026
  5.0
  I visited the Scottsdale American Eagle on 1/29/26 and had a great experience. Stef greeted us right when we walked into the store, and helped us in the fitting rooms with sizing and fit recommendations. All of the other employees who helped us were also super genuine and conversational. Overall, the staff were super friendly and attentive and the store was super well taken care of and clean! Definitely stood out from the customer service experience we had at the other stores in the mall in a positive way.
• MW

  Malina Williams

  May 23, 2021
  5.0
  Love

Frequently Asked Questions About American Eagle