J.Crew Factory

Reviews

• DS

  Daniel Santos

  Jun 18, 2026
  5.0
  I was out shopping in our local Queen Creek area and originally planned to stop by some of the discount stores like Ross and TJ Maxx when I realized there was a J.Crew nearby. I’m glad I decided to stop in. From the moment I walked in, I was greeted warmly. Leslie approached me and asked if I needed any help. That’s honestly not something I’m used to experiencing in many stores around here, but I told her what I was looking for, and she immediately started showing me some options. What impressed me most was that the service didn’t stop there. She checked in periodically to see if I needed different sizes, offered to start a fitting room for me, and was always available to answer questions without ever being pushy. She was friendly, professional, and genuinely helpful. It never felt like I was talking to a salesperson—it felt like I was getting advice from someone who truly wanted to help me find the right fit. I also asked about sizing compared to some other brands I wear, and Leslie was able to give me detailed, helpful information that made shopping much easier. As for the store itself, I was pleasantly surprised by the selection and quality. We don’t have a Banana Republic in Queen Creek, and while I’ve always liked their clothing, the prices can be pretty steep. J.Crew offered a similar level of quality and style at much more reasonable prices. The selection was excellent, especially for an outlet location. Overall, this was a great shopping experience, and Leslie’s customer service made a lasting impression. I’ll absolutely be back and look forward to shopping here again.
• JV

  Jenna Vanderhulst

  May 24, 2026
  5.0
  Shannon was so incredibly helpful, and all of the employees were fantastic and so attentive!