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Smart Start Ignition Interlock

2.7
(9 reviews)

Business Details

1940 N Rosemont, Mesa, AZ
85205, United States
(833) 407-3586

About

Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in Mesa with same-day installation available for your vehicle. We’re a convenient and affordable Arizona IID supplier located in Northeast Mesa at 1940 N Rosemont with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Mesa. Call our Northeast Mesa location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Onsite servicesAvailable

Location

Smart Start Ignition Interlock
1940 N Rosemont, Mesa, AZ
85205, United States

Hours

Monday9:00 AM - 4:00 PM
Tuesday9:00 AM - 4:00 PM
Wednesday9:00 AM - 4:00 PM
Thursday9:00 AM - 4:00 PM
Friday9:00 AM - 4:00 PM
Saturday9:00 AM - 4:00 PM
Sunday11:00 AM - 3:00 PM

Reviews

2.7
9 reviews
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0
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1
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1
1 star
4
  • SL
    S L
    Apr 5, 2026
    1.0
    Smart Start engaged in documented deceptive pricing, contract manipulation, and billing fraud from 4/2 - present. Account #006506260404142759. Agent 1 claimed Smart Start doesn't exist in AZ. Agent 2 (XLSHV) insisted $300 flat and blocked verification. Rep Ron quoted $180 install, $0 enrollment, first month free, $52 biweekly, device protection & roadside included — then forced signature with a 24hr deadline on a contract matching none of those terms. Agent Wil wasted 90min on 4/3 before admitting he had no billing authority. On 4/4 mid-installation I was pressured into signing a 2nd contract while my car was disassembled. Enrollment fee secretly changed from $0 - $90. Receipt confirms $300 cash. Signed under duress twice. 3 contracts, all diff prices, all bearing filename "SSI IID E-Lease - v9 - Roadside Add removed" on every page. Contracts vanished from app after dispute began. 27 email harassment reminders to sign extra contracts. 3 DocuSign contracts. All fraud. All documented. Billing fraud: $58.33 actual charge — never quoted, not in any contract. $5.56 Autopay Fee charged despite active enrollment. Agent James admitted text support cannot transfer depts & provided a useless dispute link only valid for non-installed customers. Pre-installation compliance request sent 6 days after installation — possible MVD/DOT reporting failure. Roadside assistance stripped from all 3 contracts before sending. File named after what was removed. Multiple contracts generated to bury original $0 enrollment agreement. Demands: $300 installation credit. $90 enrollment waived. $105 first month credit. $36.68 balance credited. Biweekly rate $27.50 for 12 months. Roadside and device protection at no charge. $5.56 fee removed. Both contracts signed under duress and fraudulent inducement. Full documented complaint filed simultaneously with Arizona AG, CFPB, FTC, and ADOT. Complete evidence available upon request.
  • KG
    Kelly Green
    Mar 25, 2026
    1.0
    Was not satisfied with installation. Tech was "too busy" to show me how to use it. When I could not figure it out then they came outside to finally help. Unit is shoved under dash and is rubbing against my clutch pedal. On my way home the angle damaged the push rod and blew out my master cylinder for the clutch. Had to get my truck towed. And now today my screen on the hand held device is not displaying. Just a blank white screen. Will be filling an official complaint today after I get off work. Need to take pictures of clutch pedal shaving the unit because of installation so they dont try and blame me for damage and charge me for it later. Unit was installed yesterday 3/24/26
  • FM
    Freddie Martin
    Jan 11, 2026
    3.0
    It took a little longer than expected, but the people were great. I did not receive any extra mouthpieces and my brake light won't turn off even though my brake is not engaged.
  • JM
    Joe murray
    May 25, 2025
    1.0
    Not even 24 hours in and I have been double charged the enrollment fee, charged a extra 10 on top of my monthly fee at install. My monthly fee was gone up from what was quoted. Customer service is horrendous. Sat on hold for 57 min and talked to the people a total of 2 minutes for them to fix nothing. The install shop did not have mouth pieces so I'm forced to use a device that is not clean and others have been blowing into. Creating health concerns. If I could rate less then 1 star I would.
  • SW
    Stinalay Wilson
    Mar 13, 2025
    5.0
    Super fast plus friendly quick and easy installation lady at the front desk was awesome and explaining the fees and everything to me

Frequently Asked Questions About Smart Start Ignition Interlock

What do I need to bring to my installation?

Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.

How do I know if Smart Start's devices are compliant with my program?

Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.

Brand Certified Facts from Smart Start Ignition Interlock

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