American Eagle & Aerie

Reviews

• SE

  Serena Effing

  Aug 5, 2026
  2.0
  I had a really disappointing experience at this location yesterday. I haven’t been to Arrowhead in awhile because I live about 45 minutes away. American Eagle is usually one of my favorite stores to pop into, and I was excited because they recently remodeled their location. My boyfriend and I went in, found some really nice items, and when it came time to pay, we wanted to use Affirm because it was a better bang for our buck. However, once everything was rang up and we were trying to pay using tap, we were told that they’d been having a few issues throughout the day using tap but the system “picks and chooses when it wants to work” I didn’t really think it was a huge deal because it was a new location technically and they were going to have some tweaks to work out, but they told me they could hold my items for me and I could come back in a few hours to retry, which I did. I had asked an employee when I returned if other people were able to pay with tap in the timeframe that I was gone, and she had said that it was up and working, so I was optimistic. However, again when I got to the register, my tap to pay was refusing to work with my Affirm card and I even tried to use another card on my phone to see if it was maybe an issue with just the Affirm card itself. It didn’t appear to be, so I had asked if it was possible to place an order online for store pick up because I really wanted the items that my boyfriend and I picked out, which was over $300 worth of items. Conveniently, the employee told me that their online system was “down” and I wasn’t able to place an online order for store pickup, so we left empty handed. Moral of the story, I understand a new location is going to have it tweaks to work out, and in no way, shape or form am I blaming the employees for the inconvenience with the tap to pay, but I just felt that they could have been a little more helpful in trying to find a solution for me to purchase the items considering I was willing to spend over $300 on them.
• DD

  Danny

  Aug 2, 2026
  2.0
  Staff was reluctant to help and dismissive to my issue. On top of that, they left the security tag on the item I purchased, which we didn't discover until we got home. I had to make another trip to get it removed. Will not be going back
• CL

  Coco Lauren

  Jul 24, 2026
  2.0
  Manager Brit has an attitude. Staff is not clear on their own policies. Kamryn needs to learn to not talk about the customers over the headset when they are in clear earshot of her.
• JF

  Jared Fortini

  Jul 4, 2026
  1.0
  Awful customer service. The associate at the register told my sister and I that we had to come back with all of the tags even though we did bring in the only tag that they needed. After wasting 45 minutes of our time to go home and return- the manager told us we didn’t need all of the tags after all and just the one that we brought in originally- just for her to throw the other tag we went back to get right in the trash can. SO ANGRY!!!!!
• AB

  Alison Bolaños

  May 16, 2026
  5.0
  Vivian was so nice and such a pleasure! She made my experience a pleasure as I am usually anxious when entering store like these! She deserves the recognition for her hard work!