Shane Co.

Reviews

• KL

  Kyrek Litterell

  Sep 5, 2026
  5.0
  Shane Co. has an amazing selection. Plenty of great rings and diamonds. I’m super picky when it comes to quality and style. Brad helped me along the whole way, and had great pointers. Highly recommend!
• KB

  Keri Bartz

  Aug 26, 2026
  5.0
  Purchased the engagement band as well as the wedding band from Shane Co. From the initial shopping experience to routine ring cleanings, the entire team is extremely friendly and helpful! Never felt pressured to purchase on the spot and important billing/warranty information was presently clearly up front. They took the time to educate my fiancé and I about different band styles, diamond sizes, diamond styles, etc. It was truly a learning experience, so that we could find exactly what we were looking for!
• TM

  Tatum Mason

  Aug 24, 2026
  5.0
  I had a sterling silver ring that was made my great grandfather that had a wonky shaped band. I had asked, while picking up my rings that just got resized, if Shane Co. could round it out. Without question, it seems, Ty helped fix it no problem! Thank you Shane Co.! Always incredible customer service!
• CM

  Christopher McCaffrey

  Aug 19, 2026
  5.0
  Kristen was incredible to work with and really rejuvenated my soon to be fiance and I's excitement to shop for rings! Places in the mall and online really turned us off. Here we felt comfortable, no pressure, and got to look at anything we wanted and/or asked for. The store is clean, spacious, and they have a refreshment selection that is very helpful with how long a process ring shopping can be. We will for sure be back soon.
• MK

  Melissa Krainski

  Aug 3, 2026
  4.0
  The initial purchase experience was great. My husband bought me a new ring to replace my outdated engagement ring from the '90's with something he felt was more appropriate for the happiness of our 34 year relationship. He wanted a larger diamond now that lab grown diamonds have made larger diamonds more accessible. Our sales representative was helpful, knowledgeable, friendly and amazing in every way. We came in because of the setting we found online that looks like a tiny bouquet of flowers and she helped us find the center stone we wanted. Amazing experience! We weren't even sure we wanted to buy when we came in but we left feeling confident and excited about our purchase. After they built the ring, we went in on the day they said it would be ready a little before 2:00 just to check in because we were excited. The ring wasn't ready and we said we'd come back later, we'd be passing by in a couple hours anyway - turns out they normally have them ready at 3:00. They said they'd check, then came back and said it was "in quality control", so not ready. We, again, offered to come back later. Then they said it was fine. She brought it out and basically handed me the ring in a plastic bag. Weird. She barely gave us a box and bag when I asked as if it were an imposition. Thinking maybe they were confused and trying to salvage the experience, we both kept explaining that this is a new ring that we just bought and asked if there was some paperwork, she said no. She kept talking like it was a repair and not listening to us at all. They didn't verify the diamond with us (which they should always do), check our ID or give us any warranty or paperwork at all. Anybody could have picked up our ring! I still (even after they went through everything with me in detail) don't think it was really final quality control checked because it wasn't very clean when they gave it to me. There's was nobody else in the store on Tuesday at 2:00, it wasn't that they were super busy. Honestly, they should have just said it wasn't ready and let us come back in a few hours for a real ring delivery. I felt so unsettled, embarrassed and scammed after I left, I considered just returning the ring altogether and giving up on the idea. Keeping in mind this is a BEAUTIFUL ring with a flawless 2+ct diamond and exactly the setting I wanted and the ring, stones and design are exactly what I wanted and absolutely gorgeous...A couple of hours later I decided I didn't even want the ring, I didn't even know if it was the diamond I chose and paid for, I literally put the ring in the box I forced out of them and then in the bag they didn't want to give me to see if that felt better. Honestly, it did feel better. Feeling more relaxed a while later, I decided to call and explain that we were very unhappy and give them a chance to try and fix the situation. The manager, Kate was very apologetic and wanted us to come in and let her try to fix the situation. She set an appointment for today. When we arrived she had printed the appraisal for us and the receipt. This was the first time we had seen the appraisal with the rest of the stones identified by type, size and total weight. She checked the lab grown diamond numbers (had to clean the ring to see them). When she brought the ring back from "steaming it", the stones sparkled like never before, the blue sapphires were the light blue I had remembered and expected and every stone on the ring looked amazing, better than ever. Kate offered free engraving and put a note on our account for later and sold us a cleaning kit too. My husband and I both left feeling a lot better about the purchase and the ring. The ring itself is perfect, it's beautiful and it's exactly what I wanted. As for purchasing from Shane Co again, I don't know right now. The product is amazing, the experience, hit or miss. I'll be back in 6 months for a cleaning and check-up to keep my warranty active so maybe.

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