Samsonite Company Store - Phoenix Premium Outlets

Reviews

• SQ

  Seth Quinto

  Aug 23, 2026
  5.0
  I’ve been traveling with Samsonite luggage for 25 years. I stopped by the Samsonite store at the Phoenix Premium Outlets and was provided the best customer service by Lisa P. She reinforced my brand loyalty and took the best care of my traveling needs I could have hoped for. Lisa is a gem in the corporate world and the ultimate brand ambassador. Thank you so much, Lisa, for taking such pride in the work you do!
• MK

  Mark Kelemen

  Jun 15, 2026
  1.0
  I bought a Samsonite ECODIVER carryon suitcase for an European trip. It broke on the first flight. The retractable handle wouldn't go down all the way. Which caused huge problems. So I got a repair ticket, drove it back to the store and spent $15 for their shipping fee to have it repaired. I assumed that they would replace the handle assembly to fix the problem. But no. They used DUCT TAPE to keep a locking pin permanently pushed in. Unbelievable. The problem isn't fixed instead they used a Band-Aid approach with Duct Tape. See picture and don't use their 5 year warrantee as a factor in buying a Samsonite.