Sunglass Hut

Reviews

• JL

  Jacquelyn Lloyd

  Aug 13, 2026
  1.0
  I will not be returning to this establishment, and unfortunately, I cannot recommend it based on the customer service I received. I came in after overhearing another customer discussing the Ray-Ban Meta AI glasses. Since I’m new to AI glasses, I asked Angela a few questions because I genuinely wanted to learn more and potentially make a purchase. Instead of being patient or helpful, she repeatedly suggested that I go to Bass Pro Shops and made me feel as though my questions were an inconvenience. The store was also out of every color I was interested in, and the glasses I was shown were priced at $479. After leaving, I went to Best Buy and purchased a pair for $279. What bothered me most wasn’t the price or lack of inventory—it was the way I was treated. Good customer service means being willing to answer questions and help customers who may not already know everything about a product. I left feeling dismissed and extremely disappointed by my interaction with Angela. Based on my experience, I would not recommend this establishment. If Google allowed a negative-star rating, that would better reflect how disappointing this visit was.
• CJ

  Christopher Johnson

  Aug 10, 2026
  5.0
  Angela is a great Customer Service Manager.
• JC

  Josh Campbell

  Jun 7, 2026
  5.0
  Kathy was the perfect person to help me find what I needed when I went in today to find some decent sunglasses under $100. I used to sell sunglasses, so we had great conversation about our experiences and how particular I can be about what I purchase. I can't wait to go back when I have more money to spend!
• MM

  Marilyn Miller

  May 31, 2026
  5.0
  Staff at Eastern Shore Sunglass were extre mely helpful. Very knowledgeable on the products, and offered excellent recommendations.
• SH

  Sangar Hamid

  May 25, 2026
  1.0
  Bought $170 ray ban glasses that had a crack at this location, tried to return them within 7 days, for an exchange as the crack is visible from inside but the store manager Angela refused to exchange them for us, despite the Ray Ban 45 day return policy- which is supposed to cover the damaged sold item, Angela’s defense for not taking them back was that you purchased it from sunglass hut and not Ray Ban, so there are no protections at all and it’s up to her to decide what to exchange and what not to exchange. Very dissatisfied with this store, and even more so with the manager. This place will rip you off and try to treat you like an idiot for wanting fair treatment. I’ll also file a complaint with the Consumer Interest Division of the Alabama Attorney General's Office, this simply isn’t right.