JCPenney

Reviews

• NC

  nola chambers

  Apr 27, 2026
  1.0
  Employee Dorothy screamed at my fiancée for not being able to move quickly on her crutches and proceeded to verbally berate her and tried to hit her mother with a towel. Completely outrageous and they’re lucky we haven’t gotten law enforcement involved. This store has a real issue assaulting customers, it needs to be shut down.
• AR

  Ana Reyes

  Apr 27, 2026
  1.0
  The cashier, Dorthy was extremely rude and immature. Making rude comments about my family and yelling at my daughters.
• EE

  Evelyn

  Apr 26, 2026
  1.0
  I am currently injured and wearing a boat with crutches. During my visit, I was returning some two heels that I had bought that same week. Due to my injury I can no longer wear heels. I walked to the nearest register and Ms. Dorothy was calling me to go to her register, however it was the furthest away. I said I would stay at the register closest to me. She then proceeded to say across the store “ Well you’re going to waddle out through the exited, so just come to me”. Again, I’m injured and have limited mobility. I respond that I’m staying here because it hurts. She continues to scream across the store to me and my family, frightening my little sisters. The rest of the staff begins to laugh at our interaction. Not telling her to stop. She then threats us “ And if you record me and post it I will sue you, I’m friends with a judge”. I finally get my refund and as I’m walking out with my family the entire staff continues laughing. I ask to speak with a manger. She then continues to mumble insults towards my family and picks the phone. The manger comes and asks to speak to me outside. The manger does not handle the situation instead helps me to the car. My family and I were assaulted, harassed and humiliated by your employees. I am a loyal JCPenney customer and have always appreciated the quality of service I receive at your stores. However, this particular experience was disappointing and does not reflect the standards I have come to expect from JCPenney. I hope you will take this matter seriously and take appropriate action to address the employee's behavior.
• SD

  Susan Douglass

  Apr 23, 2026
  1.0
  Went in a got a few clothing items only to get home after work and realize half the clothes weren’t in the bag only two items out of the six that I paid for this I will be back to get a refund on the items I didn’t get but after that I won’t be this has to be the worst experience I’ve ever had shopping here and it has sealed the deal that I will not be shopping here ever again
• JL

  Joseph LaFontaine

  Feb 15, 2026
  5.0
  Best JC Penney in the area...neat, clan and clothes well sorted to size!

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