Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Waco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, though some noted a lack of assistance in certain areas.
Store Cleanliness
While some customers found the store clean and organized, others reported issues with the cleanliness of dressing rooms.
Checkout Experience
Long wait times at checkout were frequently mentioned, with customers expressing frustration over limited cashier availability.
Product Selection
Customers appreciated the variety of clothing and sales, but some felt the selection was lacking in certain sizes and styles.
Pricing
Feedback on pricing was mixed, with some customers finding good deals while others felt prices were too high.
CB
Clifford Blair
Jan 30, 2026
1.0
I took my watch 4 months ago to get cleaned, the crystal polished and one link taken out. Now they're telling me that they are waiting for parts to come in. For one it wasn't broken. So they broke my watch in other words I say. If it isn't on my wrist by month five I want a new watch, and I'll never buy a warranty again from them
MH
Margot Harvey
Dec 23, 2025
5.0
Excellent customer service
JR
Jason Romine
Dec 22, 2025
5.0
Nice store.
JC
Jose Caraballo
Dec 19, 2025
3.0
Don't really have not many choices of many dressing clothes
PP
Peg Puhl
Dec 4, 2025
1.0
Standing in line for 30 minutes. And they wonder why people shop online.