JCPenney

4.2
1028 reviews

Business Details

6001 W Waco Dr, Waco, TX
76710, United States
(254) 776-1250

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Waco, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6001 W Waco Dr, Waco, TX
76710, United States

Hours

Reviews

4.2
1,028 reviews
5 stars
565
4 stars
261
3 stars
113
2 stars
32
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, though some noted a lack of assistance in certain areas.

Store Cleanliness

While some customers found the store clean and organized, others reported issues with the cleanliness of dressing rooms.

Checkout Experience

Long wait times at checkout were frequently mentioned, with customers expressing frustration over limited cashier availability.

Product Selection

Customers appreciated the variety of clothing and sales, but some felt the selection was lacking in certain sizes and styles.

Pricing

Feedback on pricing was mixed, with some customers finding good deals while others felt prices were too high.
  • CB
    Clifford Blair
    Jan 30, 2026
    1.0
    I took my watch 4 months ago to get cleaned, the crystal polished and one link taken out. Now they're telling me that they are waiting for parts to come in. For one it wasn't broken. So they broke my watch in other words I say. If it isn't on my wrist by month five I want a new watch, and I'll never buy a warranty again from them
  • MH
    Margot Harvey
    Dec 23, 2025
    5.0
    Excellent customer service
  • JR
    Jason Romine
    Dec 22, 2025
    5.0
    Nice store.
  • JC
    Jose Caraballo
    Dec 19, 2025
    3.0
    Don't really have not many choices of many dressing clothes
  • PP
    Peg Puhl
    Dec 4, 2025
    1.0
    Standing in line for 30 minutes. And they wonder why people shop online.

Brand Certified Facts from JCPenney

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Certified February 08, 2026Yext Knowledge Graph
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