Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Victoria, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
521 reviews
5 stars
289
4 stars
118
3 stars
67
2 stars
19
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Store Cleanliness
The store was frequently noted as clean and organized, although some reviews mentioned issues with the restrooms.
Inventory Issues
Several customers reported low inventory in certain departments and a lack of assistance from staff when looking for items.
Sales and Deals
Customers appreciated the great sales and discounts available, often finding good deals on clothing and other items.
Mixed Experiences
While many enjoyed their shopping experience, some expressed disappointment with product availability and pricing.
- CAChristopher AganNov 28, 20255.0Johanna in returns/exchange is very nice ,pleasant and helped me with a return, then we walked around store and bought a different kind. We appreciate Johanna patience and quick check out! No lines and she does with kindness! Spot award needed for the way she carries the JC Penny brand /image of terrific customer service! While we were leaving, another lady heard i was getting her name to leave a review and she agreed she wanted to do the same! That's what you call customer service! Store had everything as advertised for Black Friday, the associates had the store organized and was very neat and clean!
- TKTeresa KitchensAug 26, 20251.0They should be ashamed of themselves. And hold themselves to a higher standard. Horrendous state of the jewelry display. I won't be purchasing from this JCPENNEY again. Horrific.
- BMBill McKayDec 28, 20193.0Not everything is as advertised....smh
- RAR. A.Apr 29, 20184.0Clean and organized with friendly service
- IGIsabell GarciaJul 5, 20165.0Very helpful very happy
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Victoria, TX?
JCPenney offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Victoria Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does JCPenney offer curbside pickup and in-store shopping options?
Yes, JCPenney provides both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Victoria Mall?
JCPenney accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Is the JCPenney store in Victoria wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Are there any nearby clothing stores where I can shop besides JCPenney?
Yes, nearby clothing stores include Dillard's, Bealls, American Eagle Store, Charlotte Russe, Cato Fashions, Journeys, and Justice, providing various fashion options.
Where can I find food or dining options near JCPenney in Victoria Mall?
Nearby dining options include La Terraza Mexican Grill, Chick-fil-A, Pretzelmaker Victoria Mall, and Chuck E. Cheese for casual meals and snacks.
Are there any beauty and spa services near JCPenney at Victoria Mall?
Yes, you can find beauty and spa services at Hair By Kayla and MasterCuts located near JCPenney.
Can I find jewelry stores close to JCPenney in Victoria Mall?
Yes, Aman's Jewelers is a nearby jewelry store if you're looking for fine jewelry options.
What should I do if I need assistance or want to contact JCPenney Victoria directly?
You can call JCPenney Victoria at +1 361-578-1511 or toll-free at +1 800-322-1189. Also, visit their website or social media pages for more information.