Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tyler, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,637 reviews
5 stars
927
4 stars
402
3 stars
176
2 stars
54
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Frances, Ali, and Glori for their exceptional service.
Product Selection
The store is noted for its wide variety of clothing and household items, with many customers expressing satisfaction with the selection available.
Checkout Experience
Several reviews highlighted issues with long lines and a lack of cashiers, leading to frustration during busy shopping times.
Store Condition
While some customers appreciated the cleanliness and organization of the store, others mentioned it felt outdated and had layout issues.
Pricing
Customers had mixed feelings about pricing, with some finding great deals and sales, while others felt prices were too high.
- DWDarcy WilliamsDec 29, 20254.0Becoming more disappointed with the service at JC Penny’s. The good help is all gone, what happened?
- DHDiedre Rettig -HillDec 28, 20255.0This major chain of shopping doesn't have the old time feel to me I think things changed after the big C. But, love shopping there.
- MBMartha BrownDec 21, 20255.0THEIR online curbside service is GREAT! Fast and friendly! Penney's has a great selection of almost anything.
- JDJennie DavisDec 16, 20255.0Frances is amazing!!! I hate shopping for myself & get discouraged easily but she wouldn't let me give up and I found several items. I will be back because of her!
- JRJames RichardsonDec 16, 20252.0It's a department store. I was a little disappointed in the lack of help from employees. Anytime I went into a department, it's like the employees fled the area. Not sure if it was break time all at once for everyone in the store, or if it was customer vs staff "hide and seek" day.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Tyler, TX offer?
JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Broadway Square Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does this JCPenney location offer curbside pickup and free shipping?
Yes, JCPenney Tyler offers free shipping and curbside pickup services for customer convenience.
Which payment methods are accepted at JCPenney Tyler?
They accept American Express, Discover, MasterCard, Visa, and also checks and debit cards.
Is the JCPenney store in Tyler wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance and public restrooms.
Are there any beauty-related stores near JCPenney Tyler?
Yes, nearby beauty-related stores include Sephora inside JCPenney, MasterCuts hair salon, InStyle Salon Tyler, TX, and Texan's Barber Shop.
What dining options are available near JCPenney at Broadway Square Mall?
Nearby dining options include Chick-fil-A for fast food, Dippin' Dots for ice cream and smoothies, providing convenient meal choices before or after shopping.
Are there other shopping venues close to JCPenney Tyler?
Yes, customers can visit nearby shops such as Champs Sports, Charlotte Russe, Hollister Co., Pandora Jewelry, Victoria's Secret, Build-A-Bear Workshop, and more within the Broadway Square Mall area.
Does JCPenney in Tyler have an app for shopping and deals?
Yes, JCPenney offers a mobile app available on the Apple App Store that lets you shop and access coupons and top deals easily.
What are some exclusive brands available at JCPenney Tyler?
Exclusive brands offered include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie for apparel and home products.