Brand Certified
JCPenney
4.2(1643 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
4401 S Broadway, Tyler, TX
75703, United States
Certified by JCPenney • Feb 22, 2026
(903) 561-3333
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/tx/tyler/clothing-stores-tyler-tx-996.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tyler, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.2
1,643 reviews
5 stars
930
4 stars
404
3 stars
176
2 stars
53
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness and helpfulness is generally positive, with several customers praising individual employees for their exceptional service.
Stock Availability
Customers expressed frustration over items being out of stock and the need for better inventory management.
Store Layout
Many reviews mentioned dissatisfaction with the store layout and the difficulty in finding items, as well as a lack of cashiers leading to long wait times.
Pricing
While some customers appreciated the sales and reasonable prices, others felt that prices were high and not competitive.
- LNLyniece Nesbitt1 day ago5.0Good
- TDThe plaid dad3 days ago1.0I’ve always liked JCPenney, but this location is seriously lacking. I’ve visited four times since last summer and have never been greeted or offered assistance—there’s essentially no customer service. On top of that, the selection is very limited due to the store’s small size, making it difficult to find what I need.
- TTTyler_255 days ago4.0TOBBY,yes love caucasia this
- LBleeandrew bureau5 days ago1.0Just left the mall at JCPenney's no one helped me with anything
- ACAngel CollinsJan 14, 20263.0They were out of stock of the item my husband was wanting to buy.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Tyler, TX offer?
JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Broadway Square Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does this JCPenney location offer curbside pickup and free shipping?
Yes, JCPenney Tyler offers free shipping and curbside pickup services for customer convenience.
Which payment methods are accepted at JCPenney Tyler?
They accept American Express, Discover, MasterCard, Visa, and also checks and debit cards.
Is the JCPenney store in Tyler wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance and public restrooms.
Are there any beauty-related stores near JCPenney Tyler?
Yes, nearby beauty-related stores include Sephora inside JCPenney, MasterCuts hair salon, InStyle Salon Tyler, TX, and Texan's Barber Shop.
What dining options are available near JCPenney at Broadway Square Mall?
Nearby dining options include Chick-fil-A for fast food, Dippin' Dots for ice cream and smoothies, providing convenient meal choices before or after shopping.
Are there other shopping venues close to JCPenney Tyler?
Yes, customers can visit nearby shops such as Champs Sports, Charlotte Russe, Hollister Co., Pandora Jewelry, Victoria's Secret, Build-A-Bear Workshop, and more within the Broadway Square Mall area.
Does JCPenney in Tyler have an app for shopping and deals?
Yes, JCPenney offers a mobile app available on the Apple App Store that lets you shop and access coupons and top deals easily.
What are some exclusive brands available at JCPenney Tyler?
Exclusive brands offered include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie for apparel and home products.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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