Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Tyler, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,624 reviews
5 stars
919
4 stars
400
3 stars
175
2 stars
52
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is generally positive, with many customers highlighting helpful and friendly employees, though there are some reports of poor service experiences.
Store Layout
Customers expressed dissatisfaction with the store layout, finding it difficult to navigate and locate items, and noted a lack of cashiers leading to long wait times.
Sales and Prices
Many customers appreciate the good sales and reasonable prices, although some feel that certain items are overpriced.
Product Availability
The store is often well-stocked with a variety of items, but there are instances of customers not finding specific products or sizes.
Overall Experience
While many customers enjoy shopping at JC Penney and appreciate the selection, there are concerns about service efficiency and store organization.
- SKSusan KilzNov 15, 20255.0Found a shirt for my husband to attend a wedding...very nice personnel who helped me with my selection. The check out process was great...the young gentlemen was a delight
- BGBecky GambillNov 2, 20255.0Still a great anchor store for this mall. A really nice lady helped my son in the suit department, getting him fit for a European cut for those young and skinny fellas and showing him his preferred brands. The guy who checked us out was friendly and cheery as well. It was a pleasant experience with a familiar atmosphere.
- VSvictoria salinasOct 24, 20255.0Got shoes for my Husband and I for a good price. The sales are always good. The staff were nice and everyone we came across asked if we were finding everything ok.
- JJJenaOct 15, 20255.0Very friendly staff. My husband and I went in close to closing time and they still had the same friendliness. Great place to find deals for men's clothing.
- LALeia AdamsAug 30, 20255.0Kids dresses are on sale!
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Tyler, TX offer?
JCPenney offers a wide selection of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Broadway Square Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does this JCPenney location offer curbside pickup and free shipping?
Yes, JCPenney Tyler offers free shipping and curbside pickup services for customer convenience.
Which payment methods are accepted at JCPenney Tyler?
They accept American Express, Discover, MasterCard, Visa, and also checks and debit cards.
Is the JCPenney store in Tyler wheelchair accessible?
Yes, this JCPenney location has a wheelchair accessible entrance and public restrooms.
Are there any beauty-related stores near JCPenney Tyler?
Yes, nearby beauty-related stores include Sephora inside JCPenney, MasterCuts hair salon, InStyle Salon Tyler, TX, and Texan's Barber Shop.
What dining options are available near JCPenney at Broadway Square Mall?
Nearby dining options include Chick-fil-A for fast food, Dippin' Dots for ice cream and smoothies, providing convenient meal choices before or after shopping.
Are there other shopping venues close to JCPenney Tyler?
Yes, customers can visit nearby shops such as Champs Sports, Charlotte Russe, Hollister Co., Pandora Jewelry, Victoria's Secret, Build-A-Bear Workshop, and more within the Broadway Square Mall area.
Does JCPenney in Tyler have an app for shopping and deals?
Yes, JCPenney offers a mobile app available on the Apple App Store that lets you shop and access coupons and top deals easily.
What are some exclusive brands available at JCPenney Tyler?
Exclusive brands offered include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie for apparel and home products.