JCPenney

Reviews

• JR

  Jagadeesh Reddy

  Nov 17, 2025
  1.0
  This was hands-down the worst customer service experience I’ve had in a long time. JCPenney’s return policy is a complete mess—misleading and unclear in-store, and apparently interpreted differently depending on who you talk to. When I went to return an item, the staff didn’t just refuse to help—they acted irritated that I even asked. The level of unprofessionalism was unbelievable. Instead of trying to solve the issue, they hid behind their policy and talked to me like I was the problem. I walked out more frustrated than when I walked in. At this point, I’m done with JCPenney. If a company can’t handle something as basic as a return with respect and clarity, they don’t deserve my business. Having my mobile number and email id registered, they didn’t pull my purchase and it’s completely a mess and worst return policy I have ever seen in USA.
• CM

  Caroline Mensah

  Nov 12, 2025
  3.0
  First picture visit at this location (last appointment) however have been coming (not as frequently) for almost 2 decades; so much has changed OR photographers (new experience) made it seemed "so changed" not sure :/ Kind & super sweet however a few "Im not sure" answers promoting a response, please ask and be sure. Place was clean, organized & IF I were to return....might be in hesitation; would prefer MORE experience to catch things like showing under garments, suggestion to fix pose, move hair back/forward, enhancing a shot, looking for eye contact, glasses glares; more suggestive poses (our party had to suggest a few). Not a bad day JUST not a wow, as past experiences and other locations.
• SS

  Sneha Sudheer

  Oct 25, 2025
  5.0
  Good collection. Great service from Munira!!!
• CM

  Carol Faith Martinez

  Oct 25, 2025
  5.0
  This place was amazing, such kind people working there, me and my friends had such a nice conversation with Uncle Charles. We just met him he's so kind. We have to go again soon.
• RJ

  Rebecca John

  Sep 25, 2025
  1.0
  We came from Arizona to take family pictures with our son for the first time with family members. We had an appointment 6:15 and received and phone call earlier in the day “come in earlier to prep” we arrived promptly at 6:15 and a group ahead of us was still taking pictures we waiting…. About 10min later the associate comes out stating she was fishing g up shortly. Kept waiting and then I had to go in and ask for another time she stated be another minute. Then at 6:57 saw the family come out and we continued to wait and finally a third time asked and she was working on the pictures. We asked why we weren’t notified of these “earlier delays” we unfortunately had to leave with no options. This was disappointing as we had flew out around the plans of our first family pictures.

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