Disappointed with the customer service here. I waited in line for almost 20 minutes while only one cashier was working. Multiple employees, including the manager, saw me standing there and that a line was forming but continued walking around without acknowledging any of us or even saying that someone would be with us shortly. Very poorly managed and people wonder why everyone would rather shop online. Thankfully the cashier was extremely sweet and helpful to make up for the experience but definitley need to improve on their customer service.
AH
Arlo Wolf Howard
Nov 26, 2025
1.0
I have lived in the same area for 28 years, and I have been coming to this location since I was probably maybe 12 years old. im now 28 and I think I've been greeted maybe one time. There was a guy standing right by the door putting some of the clothes on the racks and shelves and he didn't say a word. The person that did my return store credit was a bit nicer, but she didn't smile at all just didn't seem happy to be there. And I understand that items will change with the season, but everything in there looks the same, same design, same boring color and they didn't even have the table that they have always had of solid colored shirts or polos in the men's section, so I didn't even find what I was looking for, and I walked out
CT
Christian Tee
Nov 25, 2025
3.0
This place is .....okay. Located on the Jcpenney end so its less crowded. I love the clothes. However, I typically encounter rude staff and/or a lack of customer service. I only return because I like the clothes.
HS
Haven Scott
Nov 7, 2025
2.0
I love American Eagle but I am never going back to the one in Sugerland again. I would ask them for a pair of pants and 3 different times he gave me the wrong pair of pants and the wrong size each time. I would totally recommend the one in the Woodlands.
What kind of products does American Eagle in Sugar Land offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What are the operating hours for American Eagle at First Colony Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does American Eagle offer in-store pickup or curbside pickup services?
Yes, American Eagle offers both in-store pickup and curbside pickup services.
What payment methods are accepted at American Eagle in Sugar Land?
The store accepts Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where is the American Eagle store located in Sugar Land?
American Eagle is located at 16535 Southwest Freeway, Suite 650, inside the First Colony Mall in Sugar Land, TX 77479.
Are there nearby places to eat or get a drink before or after shopping at American Eagle?
Yes, nearby you can visit The Juicy Crab - Sugar Land for seafood, Bubble Waffle and Tea for bubble tea, Apple Store Break Room cafe for smoothies, Auntie Anne's for snacks, and Jamba First Colony Mall for healthy smoothies and juices.
What other clothing and fashion stores are close to American Eagle in First Colony Mall?
Nearby fashion and clothing stores include Coach, PacSun, Michael Kors, White House Black Market, Windsor Fashions, Victoria’s Secret, and Banana Republic.
Are there jewelry stores near American Eagle in Sugar Land mall?
Yes, nearby jewelry stores include Daniel’s Jewelers, Zales, Invicta Stores, and KAY Jewelers.
Can customers find any entertainment or gift shops near the American Eagle store?
Yes, ThinkGeek is a nearby toy and gift shop, and Spencer’s offers t-shirts and other retail products.
How can I contact the American Eagle store at Sugar Land?
You can call the store at +1 281-313-2313 for inquiries or assistance.