lululemon

4.0
200 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
233 Grand Avenue, Southlake, TX
76092, United States

Hours

Reviews

4.0
200 reviews
5 stars
135
4 stars
15
3 stars
7
2 stars
8
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were significant complaints about rude behavior and poor service experiences.

Store Experience

The store was noted for being clean and well-organized, but some customers reported issues with stock availability and long wait times during busy periods.

Product Quality

Customers generally appreciated the quality of the clothing, although some expressed dissatisfaction with the pricing and limited size options.

Staff Knowledge

Several reviews highlighted the staff's product knowledge and willingness to assist, though there were instances of staff being perceived as overwhelmed or unhelpful.

Return Policy Issues

Multiple customers experienced frustration with the return policy and the handling of exchanges, leading to dissatisfaction with the overall shopping experience.
  • PS
    Payton Schaeffer
    Oct 18, 2025
    5.0
    The store it great! I love it!
  • JJ
    Jason Jackson
    Oct 13, 2025
    5.0
    Sheesh! Every single employee in the store was helpful. I’d especially like to highlight a young lady named Julia that was so helpful I brought my wife back. This isn’t the closest Lulu store to me, but it’s the only one that I’ll be shopping at. Well done!!!
  • CP
    Cassidy Pearson
    Sep 20, 2025
    5.0
    Elizabeth was wonderful and helped us resolve our problem quickly!! Great customer service!
  • NL
    Nels Lindberg
    Aug 21, 2025
    5.0
    These folks were rockstars today! We can over for some clothes given American Airlines issues, and a young man with dark hair, maybe 5’5” or 5’6” or so, helped us. And was very nice, very helpful, and accommodating! Thank you!!
  • EC
    Elizabeth Clarke
    Aug 1, 2025
    1.0
    A sales associate was helping a customer find his size at the back pant wall, it sounded like his size was out of stock. I was shopping for my husband at the same pant wall. I grabbed the pair I intended to buy *different style/not even next to what the other customer was looking at,* and stopped to look them over at a nearby table. The associate turned around with major attitude and asked where I got the pants I was holding. I pointed to the pant wall. She then said to the other customer she swore she had already pulled the exact pair I was holding and specifically set them aside for him on the same table I was standing at? I played dumb and asked if I wasn’t supposed to take them from the pant wall, walked over, pointed to the exact stack I pulled them from, etc. She just brushed me off and said it’s fine. Basically she accused me of lying and implied I was to blame for her inability to locate his size. I ultimately said “here, you can have them,” set them on the table I allegedly swiped them from, and walked out with 0 intent to return. I have almost a decade of retail and food service management under my belt so offer a lot of grace, but gaslighting one paying customer in front of another? Do better.

Frequently Asked Questions About lululemon

What type of products does lululemon Southlake specialize in?

lululemon Southlake specializes in technical athletic apparel designed for yoga, dancing, and other physical activities, focusing on sportswear for both men and women.

What are the store hours for lululemon Southlake?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.