ALO

Reviews

• JA

  Jen Adams

  Jan 30, 2026
  5.0
  I recently had a surgery and my entire body is swollen to the max. NONE of my own clothes fit me so I came in to buy a singular, comfy outfit that I can look decent in and be comfortable when I'm in public as I am trying to get out more. EVERY SINGLE LAST employee grabbed different things and different sizes, plus things I hadn't even picket out for myself to try on. Everyone was was so helpful, engaging, listened to my needs and went beyond a traditional service. I went on 1/30/26 around 1130. Great group of people! I am grateful.
• RT

  Ryan Tharel

  Jan 7, 2026
  1.0
  Review: Abysmal Customer Service and Failed Delivery I am beyond disappointed with my recent experience at Alo Yoga. I ordered a Christmas gift for my wife two weeks in advance, but the entire process turned into the worst customer experience I’ve ever had. Since the store didn't have her sizes in stock, I had everything shipped to my house. When the package didn't arrive, I called the help line only to be told I had "walked out of the store with the items." Despite my explanation, the representative essentially called me a liar and told me they couldn’t help me further. I had to drive 25 minutes to the store to fix their mistake. It turns out, the associate simply forgot to select the "ship" button in the system. While the manager apologized and promised to overnight the items two days before Christmas, they still didn’t arrive until the Monday after. One of my wife's main gifts was missing on Christmas morning because of a clerical error and a complete lack of accountability from their corporate support team. All I received for this massive headache was an apology and "free" overnight shipping that took six days to arrive. I will never buy from this brand again. If you value customer service and reliable shipping, stay away.
• RR

  Roe

  Jan 6, 2026
  5.0
  Always has the best customer service.
• RM

  Robert Murphy

  Dec 30, 2025
  5.0
  Never been to a Alo store before but I went in on Monday and received help from the Store Manager Jesse. Very friendly and gave me a lot of great recommendations. I will be back!
• J

  Josh —

  Dec 29, 2025
  2.0
  Walked in, made eye contact with an employee and he immediately left my vicinity, was slightly greeted by another, who proceeded to passive aggressively tell me the men's section was to the right behind the wall. Very disappointed with the customer service, the Alo where I live in Honolulu is much nicer to the patrons. The selection here was nice, bigger than the other Alo stores I've seen, but I was more than happy to make a purchase at Vuori next door largely in part to their kind sales associates.

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