Steve Madden

Reviews

• RR

  Rachel

  2 days ago
  1.0
  Just had the weirdest encounter with the staff at this store. Heavyset woman with dark curly hair scolded me for trying on a shoe outside of the designated trying on shoe area (?!?). Her approach and tone was so rude that I asked if there was a sign or how I was expected to know that. She ignored my question and pushed past me, telling the other customer she was helping to push past me too. I said nevermind, I'll just leave, it feels like I'm unwelcome here and she just nodded and smiled. Too bad, I really liked this store but don't think I'll ever go back again because of just one bad employee.
• CS

  chantel smith

  Mar 9, 2026
  1.0
  I came into Steve Madden to buy some heels for a wedding and maybe a purse. I walked in, starting looking around, and saw a purse I liked. I picked it up to try it on but saw something was under it so I set it back down. The saleswoman (dark brown hair but I didn’t see her name) came up to me and accused me of “taking her phone” and when I said I didn’t she picked up the bag and grabbed her phone from underneath it. She then said in a mocking and very condescending tone, “Yeah, thank you.” I’m assuming she set it on the table and the merchandise accidentally got set on top of it. To be accused of taking her phone was absolutely ridiculous and turned me off to the whole store. I was going to purchase the purse but felt so uncomfortable, I had to leave. 0/10 experience and will never return to this location again.
• EG

  Eduardo Gonzalez

  Jan 4, 2025
  1.0
  Super mal trato de la encargada, les molesta que veas y que toques la mercancía
• DD

  danyqueen

  Jan 5, 2022
  5.0
  Nunca había entrado a esta tienda y me encantó. Quedé con el pendiente de comprar varios pares de zapatos que me gustaron mucho.

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