Saint Laurent

Reviews

• AA

  A AD

  Apr 4, 2026
  1.0
  Terrible customer service. By far the worst YSL shopping experience I’ve had. Sophia, the sales rep seemed completely lost, and clearly not enjoying her job. I’ve seen a lot of complaints from Black customers; the terrible service in the store has nothing to do with skin color, I’m not Black and the service was just as bad as everyone describes. I guess it’s my fault for spending 2k at this store instead of going somewhere else. Maybe since it’s an outlet store they care less? Who knows, but that’s why this stores are selling less and less items each season.
• AL

  Arath Lopez

  Nov 14, 2025
  5.0
  We had an issue with a pair of Optus YSL heels my sister bought, the first time she wore them to an even the heels had a defect, I contacted Tavo, who has been very helpful every time I visit the store, and he immediately solved our issues without a single hassle, I ended up exchanging the heels the same day the issue happened took the new ones back to my sister and the replacement heels have been taking hell, things can happen to any shoe, no matter the brand, but the customer service this store showed us was TOP TIER, therefore keeping us as loyal customers!!
• RK

  Realtor Kim

  Oct 18, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ This was my first time shopping at YSL, and Miguel made the experience amazing! He was so patient and helpful as I decided between many different bags, and the store was spotless and welcoming. I’m so happy with my new bag and can’t wait to use it! Highly recommend shopping here — thank you, Miguel!
• CG

  Chloei Guer

  Aug 4, 2025
  5.0
  Everytime I visit austin i visit their store. Sales associates were so nice to me and so accommodating. They are super cheap! But sometimes i dont see the designs I wanted. I would like to commend their staff, they are so patient and nice while I was walking around. They always offer water to us every time we visit too. Way better treatment than the other luxury brands nearby
• JB

  Juan Blanco

  Oct 12, 2024
  5.0
  best customer service in the mall. I went to the mall with my friend and her dogs. i wanted to go in y saint Lauren and thought they were only going to let me in cause of the dogs and i didn’t have the nicest outfit( a xc uniform with sweats). But the personnel were very nice still

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