Business Details
About
Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in San Antonio with same-day installation available for your vehicle. We’re a convenient and affordable Texas IID supplier located in Crown Meadows at 7626 Culebra Rd with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in San Antonio. Call our Crown Meadows location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
Details
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.0
90 reviews
5 stars
63
4 stars
4
3 stars0
2 stars
3
1 star
20
- JJJeffDec 29, 20252.0Eric and Isiah manage the location and for the most part do well trying to adhere to Smart Start's rules and methods to nickel and dime a person for everything it can. When the interlock was first installed, Eric read through a 3 page document on the different rules for using the Smart Start interlock. I asked for a copy of the document and there was none. I asked if I could take a photo of each page and he refused. Within the month, an incident occurred where my interlock got locked out, forcing me to pay over $250 to get unlocked. This issue may have been understood if I had a copy of that 3 page document. Another issue is calibration dates are set for every 4 weeks. However, the billing cycle is set monthly so eventually the dates are weeks apart. If you do a calibration and the monthly payment hasn't been done yet because it is days or weeks later, they still want you to pay at calibration. AutoPay is another issue. If you do not do AutoPay, you pay extra per month, so don't stop AutoPay to resolve the timing issue. This difference needs to be fixed by Smart Start. Forget trying to get customer support from the 800 number as you'll be on hold for 30 minutes or so. Find this station's local phone number and you'll get faster answers. Smart Start was recommended but I would suggest checking some other interlock companies that may be cheaper and don't have these issues.
- RGRamon GuzmanDec 26, 20251.0This company is horrible! Customer service from the call centers are very bad ! The owners don’t care !
- RRRyan RaineyDec 19, 20251.0I have a interlock requirement in a different state. I got the interlock installed and then went to my DMV appt to get my license reinstated. They said the company has not sent any report. Even though it has been 2 months now. So I called the shop and they say to call the corporate office. The entire thing is automated I have literally hit every single button on there just to get somebody on the phone and the entire directory is automated. So I sent them a email and they said it would take two business days for them to respond back it is now been a week.
- LNLeslie NunezOct 17, 20255.0I wasn’t looking forward to this appointment, especially since it was mandatory, and I came in feeling pretty annoyed. However, Isaac and eric who assisted me completely changed my perspective. He was professional, kind, and made the whole process much more comfortable than I expected. His calm and respectful approach helped ease my frustration and made the experience far better than I anticipated. I truly appreciated his attitude—it made a real difference
- EVElva VillarrealOct 3, 20255.0Professional and timely Eric was great
Frequently Asked Questions About Smart Start Ignition Interlock
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accomodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the operating hours for Smart Start Ignition Interlock at 7626 Culebra Rd?
Smart Start Ignition Interlock is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Can I get a same-day installation for my Ignition Interlock Device at Smart Start?
Yes, Smart Start offers same-day installation appointments for Ignition Interlock Devices in Texas at their San Antonio location.
How do I schedule an appointment for installing an Ignition Interlock Device at Smart Start?
You can schedule an appointment online through their website or call (800) 831-3299 to speak with a Program Advisor to book your installation appointment.
What documents should I bring with me to my Ignition Interlock Device installation?
You need to bring a photo ID, proof of residence, and any case-related documents as required by your state's program. A Program Advisor will inform you if additional documents are needed.
Does Smart Start serve all types of vehicles including hybrids and electric cars?
Yes, Smart Start's Ignition Interlock Devices can be installed on most vehicles, including hybrids and electric cars, as well as certain motorcycles.
Where is Smart Start Ignition Interlock located?
Smart Start Ignition Interlock is located at 7626 Culebra Rd, Suite 102, San Antonio, TX 78251 in the Crown Meadows neighborhood.
What nearby automotive services can customers use along with Smart Start Ignition Interlock?
Customers can visit nearby shops such as Caliber Auto Glass for glass services, Caliber Collision for auto body repairs, Santa Ana Tire & Brake for tire services, and Take 5 Oil Change for oil changes.
Which nearby dining options are available around Smart Start Ignition Interlock?
Nearby restaurants include Happy Town Chinese Restaurant for Chinese and dim sum, Umberto’s Italian Grill for Italian and seafood, Los Ajos Mexican Grill for Tex-Mex, and Hugo’s Sushi for Asian and sushi cuisine.
Are there any nearby health and wellness centers close to Smart Start Ignition Interlock?
Yes, nearby health facilities include Institute For Women’s Health, Flagship Health medical center and supply store, Wellmed At Great Northwest hospital, and Healthlink Physical Therapy center.
What payment options does Smart Start Ignition Interlock accept?
Smart Start accepts major credit cards including VISA and Mastercard, as well as debit cards for payment.