JCPenney

Reviews

• JD

  Joseph DeDeaux

  Feb 23, 2026
  1.0
  Management is the worst! I waited in line forever. The sale attendant( a teenager) call for help 3x over the radio and phone with no reply. The manager then shows up to scold the attendant in front of the customers but not help so the line was still long. She was a short older Hispanic manager. While leaving the store another worker ( teenage male)was ordered to run and not walk because he's on the clock...as long as she is a manager there i wont spend one more dollar there. And we just moved to the rim area...its sad really. Whoever works jewelry wouldn't speak and acted as if it was a disturbance to her day to show and sell a watch we were eyeing. We did not purchase and wll not be going back until new management is in place.
• SA

  Seth Ault

  Feb 15, 2026
  1.0
  They never have what I need in stock.
• EN

  Edii Navarrine

  Feb 14, 2026
  1.0
  My experience very bad style Rosario galvez very agreed not friendly used salon jcpenney style salon Rosario not respect customers no recomeder salon
• CB

  Cindy Bryant

  Feb 7, 2026
  4.0
  Not enough cashiers at checkout.
• CN

  Claire Nowlin

  Dec 27, 2025
  1.0
  Lisa in the jewelry department and Terry the supervisor refused to process my return despite the item being unused and within the 60 day window. Said I needed to return it to the store I originally purchased it at, but when I called customer service and looked on their website, they informed me that that was not true and that I should be able to return it to any JCPenney's. I spoke with the supervisor again and told her that customer service told me that she was not correct and she still refused saying “We don't accept returns from that location” and when I asked why she just kept repeating “We don't accept those returns. We don't accept those returns." without actually giving me a valid reason. My assumption is that they don’t want the return to be reflected on their sales, which is petty, unfair, and unprofessional. **Update** So I went back to return the item today, two days later, and as I am approaching the counter Terry herself is standing there talking shit about me and the situation to two other people. They see me and get silent and I make a comment along the lines of “sounds like y’all are talking about me” and she ignores me. I say that I am back to return the item, and she say that corporate themselves say that I have to go to the original store. I tell her that that’s interesting because I spoke with corporate and her store manager Myra and they both said I could return it. She said that Myra is on vacation, and I tell her Myra called me the day before saying she was in, and that she said she’d be in tomorrow as well but that they were welcome to call her right then if they wanted. One of the three did eventually break off and call her behind a register. Terry got irritated and said “just do it” to Lisa and walked away. Lisa ended up doing the return, and was very pleasant. But Terry is extremely rude, and just a malignant person.

Frequently Asked Questions About JCPenney