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JCPenney

4.2
(1507 reviews)

Business Details

6909 N Loop 1604 E, San Antonio, TX
78247, United States
(210) 599-9232

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our San Antonio, TX location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6909 N Loop 1604 E, San Antonio, TX
78247, United States

Hours

Reviews

4.2
1,507 reviews
5 stars
826
4 stars
373
3 stars
140
2 stars
60
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others were reported as rude or dismissive.

Pricing

Customers appreciated the great deals and clearance options, but some felt prices were high and discounts were misleading.

Store Condition

The store was generally clean and well-stocked, but some customers noted a lack of staff presence and poor inventory levels.

Photography Services

Mixed reviews on photography services; some customers had positive experiences, while others were disappointed with the quality of photos.
  • EG
    Ernie Gonzalez
    Feb 19, 2026
    5.0
    Nice and clean store well organized and polite personal 👌
  • RB
    RD Bernal
    Feb 16, 2026
    3.0
    This place will probably not be here at the end of this year. As it is, they could probably move everything onto one floor. Just about everything is on sale.
  • AO
    Alana OMG
    Jan 28, 2026
    5.0
    Vanessa at Rolling Oaks Mall was quick and courteous! Thank you making my day with your kind attitude! Also, love the store remodel!
  • WS
    Wen S.
    Jan 19, 2026
    1.0
    Order a gold err ring online before Thanksgiving. I never received the err ring. I called.online support, they told me the restore can refund me. The sore said the online should refund me. It has been three months now. I still no err ring and no refund. Is it a bug in your JCPenny system?
  • ML
    Martha Leal
    Jan 15, 2026
    3.0
    Went to return a Xmas gift (wrong size), I explained that it was a gift and had a "gift receipt"they gave me the "third degree interrogation"; "did I get it from that store?" "was it from a store or on line? I gave an answer to each+ question, besides asking me 4 times my phone # "which card did I use?" I explained for the 4th time it was a gift all I wanted was a gift card to spend the money there, finally another sales clerk told her "do a return with receipt" all this for 10.81$.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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